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Continuous Improvement

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Continuous Improvement
Table of Contents Company’s Background: 2 The company’s objectives: 3 The use of teams to achieve these objectives: 4 Include performance standards. Use technology to gather data and make recommendations that will assist in boosting performance of members of team/ mentoring and coaching? 5 Support given to team members at Ranafa Trading Ltd: 6 Encouragement of participation of team members: 7 How communication is facilitated within the team? To inform of outcomes of continuous improvement efforts 8 Analyzed whether communication systems needs improvement 9 Improve customer service 9 Any recommendations to help continuous improvement in the workplace 10

RANAFA TRADING LTD
Company’s Background: Ranafa Trading Ltd was founded in the years 1990 in Mauritius. It has been successfully operating and achieved its aims throughout its 18years of existence. Ranafa Trading Ltd is considered to be a private ltd company. Now the company has about 7(seven) retail shops/branches throughout Mauritius. The head office is situated at Vacoas. The company started with a simple showroom in Vacoas. The company is owned by a sole proprietor. After one and a half year of successful operation, he opened another retail shop in Triolet. The business continued to grow, at a time interval of one and a half to two years a new retail shop/branch was opened. The other retail shops are situated at: Beau-Bassin, Curepipe, Palma, Belle-Rose, and Candos. Ranafa Trading Ltd has become a large retailer of furniture, electronic appliances, tiles, and every other object for interior home décor. Recently the company has become well known to other nearby countries and is involved in international trade as well.

The company’s objectives: Ranafa has several main objectives which it wants to attain in the medium term. These objectives are outlined below: * Firstly to maximize sales and its profits. * Secondly to improve the quality of its products.

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