CONSUMER PROTECTION

Consumer protection Act
Introduction
A consumer protection Act, 1986, provides for the better protection of consumers. Unlike existing laws which are punitive or preventive in nature, the provisions of this Act are compensatory in nature.
The act is intended to provide simple, speedy and inexpensive redressal to the consumers' grievances, award relief and compensation wherever appropriate to the consumer.

RIGHTS ENJOYED BY CONSUMER
Right to be protected against the marketing of goods and service that is hazardous to life and property.
Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices.
Right to choice wherever possible , access to a variety of goods and services at competitive prices.
Right to be heard and to be assured that consumers' interests will receive due consideration at appropriate forums;
Right to seek redressal against unfair trade practices unscrupulous exploitation of consumers.
Right to consumer education.
Right to clean and healthy environment
.

STRUCTURE OF CONSUMER PROTECTION ACT

The Act envisages a three- tier quasi-judicial machinery at the National, State and District levels. wumer ith complaints involving Redressal Commissions - known as "State Commission.
" deals District Disputes Redressal Forums costs and compensation higher than Rs. 20 lakhs.
State ConsConsumer National Consumer Disputes Redressal Commission - known as "National CommissionDisputes known as "District Forum.-

EXTENT AND COVERAGE OF CONSUMER PROTECTION ACT
The Act applies to all goods and services unless specifically exempted by the Central Government.
It covers all the sectors whether private, public or cooperative.
The provisions of the Act are compensatory in nature.
The provisions of this Act are in addition to and not in derogation of the provisions of any other law for the time being in force.
The Act envisages establishment of Consumer Protection Councils at the Central and State levels, whose main objects will be to promote and protect the rights of the consumers.

WHO IS A CONSUMER?

All of us are consumers of goods and services. For the purpose of the Consumer Protection Act, the word "Consumer" has been defined separately for "goods" and "services".

(A) For the purpose of "goods", a consumer means a person belonging to the following categories:

One who buys or agrees to buy any goods for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment;
It includes any user of such goods other than the person who actualy buys goods and such use is made with the approval of the purchaser.
Note : A person is not a consumer if he purchases goods for commercial or resale purposes. However, the word "commercial" does not include use by consumer of goods bought and used by him exclusively for the purpose of earning his livelihood, by means of self employment.

(B) For the purpose of "services", a "consumer" means a person belonging to the following categories:
One who hires or avails of any service or services for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment.
It includes any beneficiary of such service other than the one who actually hires or avails of the service for consideration and such services are availed with the approval of such person.

WHAT IS CONSUMER COMPLAINT?

Under the Consumer Protection Act, a complaint means any allegation in writing made by a complainant in regard to one or more of the following:-

Any unfair trade practice as defined in the Act or restrictive trade practices like tie-up sales adopted by any trader.
One or more defects in goods. The goods hazardous to life and safety, when used,are being offered for sale to public in contravention of provisions of any law for the time being in force.
Deficiencies in services.
A trader charging excess of price.

(i) Fixed by or under any law for the time being in force; or

(ii) Displayed on goods; or

(iii) Displayed on any packet containing such goods.

Procedures for filing complaints and seeking redressal are simple. There is no fee for filing a complaint before the District Forum, the State Commission or the National Commission. ( A stamp paper is also not required). Three to five copies of the complaint on plain paper depending on the number of opposite parties, etc. are required to be filed.

JURISDICTION
If the cost of goods or services and compensation asked for is up to rupees five lakh ,then the complaint can be filed in the District Forum which has been notified by the State Government for the district where the cause of action has arisen or where the opposite party resides. A complaint can also be filed at a place where the branch office of the opposite party is located.
If the cost of goods or services and compensation asked for is more than rupees five lakh , but less than rupees Twenty lakhs then the complaint can be filed before the State Commission notified by the State Government or Union Territory Concerned.
If the cost of goods or services and compensation asked for exceed rupees Twenty lakh then the complaint can be filed before the National Commission at New Delhi.

RELIEF AVAILABLE TO CONSUMER
Depending on the facts and circumstances, the Redressal Forums may give order for one or more of the following relief.
Removal of defects from the goods,
Replacement of the goods;
Refund of the price paid;
Award of compensation for the loss or injury suffered;
Removal of defects or deficiencies in the services;
Discontinuance of unfair trade practices or restrictive trade practices or direction not to repeat them;
Withdrawal of the hazardous goods from being offered to sale; or award for adequate costs to parties
RIGHTS OF CONSUMER
Under the Consumer Protection Act 1986, a consumer is guaranteed the following rights:
Right to be protected against the marketing of goods and services which are hazardous to life and property
Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices
Right to be assured , wherever possible , access to a variety of goods and services at competitive prices
Right to be heard and to be assured that consumers' interests will receive due consideration at appropriate forums
Right to seek redressal against unfair trade practices and unscrupulous exploitation of consumers
Right to consumer education.