Anthony W Brown
BIS/220 Introduction to Computer Applications and System
May 8, 2011
For many years the Congress or Federal Government had to step into help and protect consumers by creating lawful Acts. Some of these acts are: the Family Educational Rights and Privacy Act (1974), Fair Credit Reporting Act (1970), Computer Fraud and Abuse Act, (1986), The Telephone Consumer Protection Act (1991), and Do not Call Implementation Act (2003). Presently the Federal Government has numerous acts that authorize the government to implement consumer protection; however, this paper will address only two of them. We will discuss the Telephone Consumer Protection Act (TCPA) of 1991 and the Do not Call Implementation Act of 2003. Information technology has increased significantly over time. The caller Identification technology and other telephone number capturing systems have placed the consumer at the mercy of telemarketers and other nuisance callers. The increasing use of the advanced information technology such as automated and prerecorded messaging to consumer homes caused many complaints to government authorities. The Congress and the Federal Communications Commission (FCC) established the TCPA, and 12 years later the Do Not Call Implementation Act. According to Federal Communications Commission (2008), the Telephone Consumer Protection Act (TCPA) of 1991 was created by Congress to ensure that telephone marketing callers, “provide his or her name, the name of the person or entity on whose behalf the call is being made, and a telephone number or address at which that person or entity can be contacted.” Unwanted telemarketing calls often interrupted something important, and there is no callback number, and no way to reach the caller, to say do not call again. These are some of many consumer concerns about unsolicited telephone marketing calls that caused the establishment of the TCPA and the national Do Not...