Preview

Consumer Behavior Towards Online Shopping

Satisfactory Essays
Open Document
Open Document
18467 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Consumer Behavior Towards Online Shopping
CONSUMER BEHAVIOUR TOWARDS ONLINE SHOPPING (E-Shopping)

Submitted To,
L.J. Institute of Business Administration
Vastrapur, Ahmedabad
Project Guide,
Prof. Saurin Shah

Submitted by
Name Roll No.
1. Siddharth Iyer 47
2. Raj Joisar 55
3. Keval Amreliya 05
4. Dhanraj Solanki 145
5. Akash Gupta 43
6. Simpy Harwani 45 7. Binny Machchhar 71
8. Dhairyah Manek 78
9. Sandeep Ojha 86
10. Bhoomi Kotadia 66

TABLE OF CONTENT No. | Subject | Pg. No | 1 | Preface | | 2 | Acknowledgement | | 3 | Problem Statement | | 4 | Objective of Study | | 5 | Micro Information | | | * Myntra.com | | | * Jabong.com | | | * Flipkart.com | | | * Ebay.com | | 6 | Macro Information (commerce, e-commerce, m-commerce) | | | * Introduction of E-commerce & E-shopping | | | * Advantages * Disadvantages | | 7 | Questionnaire | | 8 | Survey Analysis | | 9 | Research Methodology | | 10 | Findings | | 11 | Observations | | 12 | Limitations of the Report | | 13 | Conclusion | | 14 | Research Methodology | | 15 | Bibliography | | | | |
PROBLEM STATEMENT Our study of the project “Consumers’ behaviour towards e-shopping” is basically based on the survey of consumers of various age groups to analyse their behaviour towards online shopping & future of e-shopping in the city & India. At present e-commerce is an emerging market segment which is growing rapidly. Our main focus here is on e-shopping as many multinational companies are entering this market segment rapidly in past few years.
Since online retailing is a new retailing medium and online consumer behavior is diverse from traditional consumer

You May Also Find These Documents Helpful

  • Powerful Essays

    Macy's Competitor Analysis

    • 1497 Words
    • 6 Pages

    The retail industry such as Men’s Wearhouse, Macy’s, Burlington, and Express operate websites and are part of a highly competitive industry. They contend with local, national, and global online retailers that bring comparable products and offer comparable services. Consumer opportunities in retail are shifting quickly with online retail stores, with an innovative future, which includes speed, convenience, and personalized mobile access. The change to e-commerce is pervasive to traditional retailers that must adjust their growth strategies, or risk a downturn in business. Whereas retail is ever expanding within e-commerce, retailers do offer different products and services in order to promote their…

    • 1497 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    “E Commerce is one of the most important facets of the Internet to have emerged in the recent times. Ecommerce or electronic commerce involves carrying out business over the Internet with the assistance of computers, which are linked to each other forming a network. To be specific, ecommerce would be buying and selling of goods and services and transfer of funds through digital communications” (Benefits of Ecommerce", 2007).…

    • 1838 Words
    • 8 Pages
    Powerful Essays
  • Good Essays

    E-commerce is growing faster than most predictions and it is anticipated it will continue to grow. To most consumers web access is a natural piece of all business and is expected. Some applications, like bill paying over the internet have been successful beyond anyone's imagination and it just continues to grow.…

    • 761 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    The advent of e-commerce in business was made possible by the introduction of technology. For example the internet and credit cards and this technology have continued to be made better. By using a few different types of web hardware and software, e-commerce won’t just give more functionality to a business, but it will improve the effectiveness. Plus, now that a great number of customers are able to high speed internet connections, for example broadband. It is even more important that e-commerce if efficient. If a website is slow, a customer is likely to choose to go somewhere else.…

    • 1587 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    Transacting goods and services via the Internet, better known as E-tailing is as popular as traditional shopping, and steadily becoming more popular globally; countless options are available to consumers via this method of shopping. Specifically, this method of shopping is increasing in popularity in part to attractive benefits, such as availability, pricing, time savings, and personal exertion. Theses benefits are causing the E-commerce market to become extremely competitive, resulting in retailers giving constant attention to marketing; acquiring new customers and retaining fixtured customers. Analysis of consumer behavior is vital to the existence of electronic retailers because they need to understand the consumers thought processes prior to a customer making a purchase, so the E-retailer can assist them with any needs in regard to purchasing, retuning, and exchanging or inquiring about goods and services.…

    • 1415 Words
    • 6 Pages
    Better Essays
  • Powerful Essays

    In the recent years, the internet has been known for an impressive evolution, having a major impact on all aspects of life esp., e-commerce (EC). This paper mainly explains the EC and also identifies the various international barriers to e-commerce and they can be evaluated for EC success.…

    • 732 Words
    • 3 Pages
    Powerful Essays
  • Powerful Essays

    Fashion is the imitation of a given example and satisfies the demand for social adaption, the more an article becomes subject to rapid changes of fashion, the greater the demand of cheap products of its kind. In case of ZARA the leading retail outlet around the world, the concept of global apparel chain is used, which is characterized as a prototypical example of a buyer-driven global chain, in which profits derived from “unique combinations of high-value research, design, sales, marketing, and financial services that allow retailers, branded marketers, and branded manufacturers to act as strategic brokers in linking overseas factories” with markets.…

    • 6940 Words
    • 28 Pages
    Powerful Essays
  • Better Essays

    Online Consumer Behaviors

    • 1042 Words
    • 5 Pages

    The overall objective of this research was to document people’s reactions, attitudes, motivations, and behaviors that have affected online purchasing behaviors. The World Wide Web has been accessible to the public now for over twenty years. It came upon the world and exploded in popularity like few things have done in the history of the world. The purpose of this research is to understand how individual behaviors affect online consumerism.…

    • 1042 Words
    • 5 Pages
    Better Essays
  • Best Essays

    Day by day, new technologies come up bringing new ways of communication and interconnection, using the great network: Internet. This network, in addition, opens a wide door of electronic business opportunities known as E-Commerce (Roehl-Anderson, 2010).…

    • 2291 Words
    • 10 Pages
    Best Essays
  • Powerful Essays

    Research Report on Dominos

    • 5978 Words
    • 24 Pages

    Just a decade ago, it might have been hard to imagine that the take-out food of choice for millions of Indians would be baked goods of Italian origin. But since then, calling for a Pizza has become quite the urban ritual, though it’s possible that many of the pies that…

    • 5978 Words
    • 24 Pages
    Powerful Essays
  • Powerful Essays

    As Internet retailing grows in size and importance, marketing and consumer researchers devote more effort to studying consumer Internet behaviour. In those researches, most have been descriptive in nature, yielding statistical information on what is purchased online and the demographic characteristics.…

    • 10241 Words
    • 41 Pages
    Powerful Essays
  • Powerful Essays

    3. Stephen P. Robbins & Seema Sanghi ORGANISATIONAL BEHAVIOUR, Dorling Kindersley (Indian) Pvt Ltd., New Delhi…

    • 6820 Words
    • 28 Pages
    Powerful Essays
  • Powerful Essays

    Customer Perception

    • 3588 Words
    • 15 Pages

    References: 1. Anonymous, 2002, Online Shoppers Grow Up Marketing Management, 11(3), 4. Bellman, S, G. L. Lohse, and E. J. Johnson, 1999, Predictors of Online Buying Behavior, Communications of the ACM, 42(12), 32-38. Bin, Q., C. Shu-Jen and S. Sun, 2003, Cultural Differences in E-Commerce: A Comparison Between the U.S. and China, Journal of Global Information Management, 11(2), 48-56. Chiang, K. and Ruby R. Dholakia, 2003, Factors Driving Consumer Intention to Shop Online: An Empirical Investigation, Journal of Consumer Psychology, 13(1, 2), 98-105. 4. Garrett, G. and G. Parrott, 2005, E-Business: Understanding Key Trends and Applying Best Practices, Contract Management, 45(7), 34-42. GfK Group, 2004, Market for Online Shopping Grows, Retrieved from: http://www.gfk.com/english/presse/pressemeldun g/contentdetail.php Girard, T., R. Silverblatt, and P. Korgaonkar, 2002, Influence of Product Class on Preference for Shopping on the Internet, Journal of Computer-Mediated Communication, 8, 1-22. Huang, W., H. Schrank and A.J. Dubinsky, 2004, Effect of Brand Name on Consumers’ Risk Perceptions of Online Shopping, Journal of Consumer Behavior, 4(1), 40-51. Jaillet, H.F., 2003, Web Metrics: Measuring Patterns in Online Shopping, Journal of Consumer Behavior, 2(4), 369-382. Kim E.Y. and Y. Kim., 2004, Predicting Online Purchase Intentions for Clothing Products, European Journal of Marketing, 38(7), 883-898. 12. Newbery, M., 2004, Trends in Apparel Online Retailing, Forecasts to 2010, Just in Style, 1-8. 13. Monsuwe, Perea y, T., B. Dellaert and K. de Ruyter, 2004, What Drives Consumers to Shop Online? A Literature Review, International Journal of Service Industry Management, 15(1), 102-122. 14. Preston-Hubbard, H. April 17, 2004, Growth Drives Revival in Internet Shares, International Herald Tribune. 15. Reinhardt, A., 2004, Europe Hits the E-Mall, Business Newsweek, 51-52. 16. Sager, I. and H. Green, 2002, So Where Are All the Bargains?, Business Week, 162-164. 17. Schaupp, L. and F. Bélanger, 2005, A Conjoint Analysis of Online Consumer Satisfaction, Journal of Electronic Consumer Research, 6(2), 95-111. 18. Schoenbachler, D. and G. Gordon, 2002, Multichannel Shopping: Understanding What Drives Channel Choice, The Journal of Consumer Marketing, 19(1), 42-54. 19. Stafford, T.H., A. Turan and M. Raisinghani, 2004, International and Cross-Cultural Influences on Online Shopping Behavior, Journal of Global Information Technology Management, 7(2), 70-88. 20. Swinyard, W. R. and S. M. Smith, 2003, Why People (Don’t) shop Online: A Lifestyle Study of the Internet Consumer, Psychology and Marketing, 20, 567-597. 21. Tamimi, N., Sebastianelli, R. & Rajan M., 2005, What Do Online Customers Value?, Quality Progress, 38(7), 35-40.…

    • 3588 Words
    • 15 Pages
    Powerful Essays
  • Powerful Essays

    Additionally, personal innovativeness of information technology (PIIT), perceived Web security, personal privacy concerns, can influence consumer acceptance of online shopping. cause of less time for searching more in this area is not possible to collecting more article and primary data for supporting the main idea of this mini thesis so in future of course for final project it is good topic for me to do my thesis now day just two factor of these hypothesis assumed hope the other two factors approve on final thesis.…

    • 5795 Words
    • 24 Pages
    Powerful Essays
  • Powerful Essays

    The purpose of this study is to analyze the growth of online shopping in the Indian market in the last 4 years. The study broadly classifies online shoppers across various age groups, income categories, education qualification and job profile. A sample of 50 respondents were taken into consideration from Mumbai. Statistical techniques was applied to trace the respondents views about online shopping and demographic characteristics such as age, gender and occupation . It was found that ___________________________________________________________________________________________________________________________________________…

    • 1124 Words
    • 5 Pages
    Powerful Essays