1. What is CONFLICT MANAGEMENT?
- Conflict management is the principle that all conflicts cannot necessarily be resolved, but learning how to manage conflicts can decrease the odds of nonproductive escalation. Conflict management involves acquiring skills related to conflict resolution, self-awareness about conflict modes, conflict communication skills, and establishing a structure for management of conflict in your environment.
2.What strategies can you install to manage conflict between or among team mates? a. Let us use this situation as an example: Suppose you are a supervisor of a sales team. While conducting a meeting, conflict suddenly erupts when Salesman A accuses Salesman B of “wasting the time” of your team with his “stupid and useless ideas”. You learned from the other members of the team that the two salesmen have had a longstanding feud. How would you handle the conflict?
-From the given situation collaborating is normally the best strategy for handling the conflicts between the two salesmen. The win-win approach sees conflict resolution as an opportunity to come to a mutually beneficial result. It includes identifying the underlying concerns and finding an alternative which meets each party's concern. As their supervisor there’s a need to bring together a variety of viewpoints to get the best solution. Knowing that there have been previous conflicts between them the situation is too important for a simple trade-off. I will create a resolution to the conflict that is mutually the best solution and agreeable to both Salesmen. To deal with these situations, it would be a big help to take a positive approach, where discussion is courteous and non-confrontational, and the focus is on issues rather than on individuals. If this is done both salesmen will listen carefully and explore facts, issues and possible solutions properly, conflict can be resolved effectively.
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