2.focus on what can be done, not on what can not be done
3.listen to understand the other person’s point of view before giving your own 4.show respect for the other person’s point of view
5.solve the problem while building the relationship
If the conflict gets out of hand, the group probably needs to take a break and get back at a later date and time. Making an atmosphere for the group is a very important concept in conflict resolution. Thinking about this idea the team member should be getting ready in a positive fashion in dealing with the issues on the table with an open mind. The meeting time should be making when it is best for all involved so no one feels pressured with time. If there is a conflict everyone involved should understand the situation before they get involved with sorting it out. Understanding everyone’s needs with dealing with a conflict is a start with building positive outlooks and actions to be more effective with the group. “Positive power promotes building together and strengthening partnerships.”(Rupar, Ted) An advantage with conflict with a team is the diversity of resources, knowledge and ideas that will be brought to the group. But, this can also cause a situation. “Conflict remained the number-one problem for most of the teams operating within a large energy company, even after repeated training sessions on how to resolve conflict and how to minimize the negative impact on team members.” (Varney, 1989) Most conflicts are seen as a negative issue; some teams require this conflict to perform effectively. The team needs cooperation in making effective problem solving and decision making to motivate the team to look at the problem. Encouragement for the team will energize to problem solve and creating solutions that will benefit the all.
Listening is a task and skill that needs to be managed. Listening without interrupting will let the team member explain their idea in a different light and could make an alternative solution to the...