You are the leader of a 6 person team. The team all works out of an office in NJ. The team is made up of the following people: John - 43 year old (African-American)
Julie - 51 year old (Chinese)
Jinsoo - 27 year old (Korean)
Shahid - 32 year male (Iranian)
Harpreet - 30 year old female (Indian)
Tom - 33 year old (Irish) Shahid and Harpreet joined the team 6 months ago. The rest of the team has been together for 9 months. The team has been working on a critical project that is due to be delivered in 30 days. You, as the leader, have a lot riding on this project including a promotion and bonus. Shahid and Harpreet have unique skills and experience that require them to work together on a key part of your project however, they do not get along and have been bickering and complaining about each other for the last month or so. Today, Harpreet complained to you that Shahid, as a Muslim, has been deliberately undermining her and does not respect her because she is a woman and a Hindu. The rest of team is becoming distracted by the situation and your project is getting off schedule. What do you do?
As the team lead, I will meet with Shahid and Harpreet separately in my office to hear their side of the story. After meeting with them I will gather my thoughts on the situation and then proceed to meet with the both of them to resolve the conflict. During this meeting, I will ask both of them thought provoking questions to get to the bottom of the conflict. For example, I will ask Harpreet what his views are on women in the workplace. I will also ask Shahid, how she handles conflict and deals with difficult people. In addition, a conflict mediator will be present at this meeting to serve the purpose of the subject matter expert and an objective viewpoint on the situation. To conclude the meeting, I will state that although everyone has conflict from time to time, we have to learn to be more tolerant and accepting of our differences. Especially, as professional adults,...
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