Communication in the Workplace
Regardless of the environment in which one works, communication is always vital and a key factor of success. Communication happens both physically and verbally and is absolutely essential if you want to inform someone about something. Communication has two main components, sending out a message to someone, and ensuring the message is received correctly to the other member of the conversation. It is therefore fair to say speaking and listening are vital to effective communication. I will talk about how effective communication is needed in my current position, as well as the future.
Computer Science is the name of my degree choice. Once graduated, I intend on becoming an Information Technology Consultant. The position will be on a contract basis, meaning I will only be employed by a company for a period of time, until a certain project is finished. If my help is still needed within the organization, then an extension may be drawn. Otherwise I will move on and work with another organization. Although the role seems temporary, the pay will make up for this. The main thing that is carried forward is my experience. Alongside experience, my communication with the other members of the organization is extremely important, as a lot of jobs in this industry are promoted via ‘word of mouth’. If I am an effective communicator, I will be able to get a lot of recommendations and will be successful in the industry. If I am not an effective communicator then my career life-span may be short lived. Not only will I be working with clients and other programmers, but I will also have close interactions with various managers such as project managers and development managers. An IT consultant is normally employed when an organization has a major problem in their IT infrastructure, and the company is losing too much money if they do not resolve the issue immediately. The best solution to resolve the problem is to employ someone who is experienced in the job. This is where I come in. By establishing a good relationship with both clients and managers, I will be able to further develop my career in the IT industry. I am also considering going into management within the IT industry. In the managerial sector, communication skills are really desired. These skills as well as interpersonal skills are in high demand. A lot of people seem to forget that the process of a conversation involves two elements, as mentioned above. They often like to portray and demonstrate their views yet forget the vital element of listening. Listening is one of two skills essential for communication. The act of listening makes the speaker feel confident that you are registering what they are saying, and makes them believe you understand what they are saying. Listening can be demonstrated in various ways including eye contact, changing one’s body language to become more open, nodding, as well as hand gestures and replying back.
There are many major reasons why someone’s listening skills are not as polished as expected. A lot of people are often in a hurry, and therefore try not to waste their time listening to conversations. Expressions such as anxiety, anger and fatigue are often the underlying reasons listening skills are below average. Other reasons include having selective hearing. Rather than hearing the full conversation, people often only hear what they want to hear, rather than what is being said. If none of the above is true, then one may just be too self-confident and arrogant which leads to jumping to conclusions.
Another major reason why attentiveness to listening is poor is being preoccupied with our own thoughts. An example of this is two students talking in class while the teacher is lecturing. Although the teacher is delivering and communicating effectively, the student’s minds are subconsciously ignoring the teacher. Then, if the teacher asks either of them a question, they will not be able to respond correctly....
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