Nvq Level 2 Health and Social Care

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Module 1

Communication, Confidentiality and Data Handling

Why is communication important in your work setting?

Communication is very important because you need to give and receive information and instructions, you need to understand and be understood, to share opinions, knowledge, feelings and emotions and to give encouragement and show others they are valued. Communication is an essential tool we use as a carer, it is a basic requirement of my job role to communicate with staff, family and other professionals on a daily basis. Communicating with other staff members ensures effective team work and continuity of care. All carers have to attend change over at the start of every shift and complete care plans after a shift and pressure charts after attending to a client, thereby keeping other staff and professionals informed and aware of current situations within the home. Clients communicate with carers to express their needs and preferences to ensure they are met, I would give advice on other options and choices they have to allow them an informed choice regards their care. As a regular carer I have established and maintained a relationship with the clients over a period of time and I am more likely to be able to anticipate and understand the potential reactions they may display when communicating with them. It's important to observe a clients reaction as sometimes they not always say what they mean. By using effective listening you can notice reactions for example if you ask a client "how are you feeling today?" And they reply "fine" but from their expression on their face and tone in their voice you will know if there saying more, I should respond to this by asking open questions to try find out what the problem is. You can check that what your saying to a client has been understood by
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