Cmi L3 3009
Level 3 Diploma in First Line Management
Unit 3009
Word Count 2724
Contents
Topic Page
Task 1. Understand the importance and principles of management communication. 1-2
Task 2. Understand how to use methods of communication to achieve the management objectives. 3-5 Task 3. Understand how to review the effectiveness of communication in the achievement of management objectives. 6-7 Bibliography. 8
Appendix:
1 - Feedback Sheet. 9-11
2 – Customer Satisfaction Survey. 12
3009 Understand the importance and principles of management communication – Task 1
1.1 Describe the role of communication in the management environment
In the management environment, communication is a very important as it is used to inform, share or receive information in order to get a desired outcome or to make the needs of the business clear. A manager communicates to give general feedback or to monitor the progress of a task and provide support or training which in turn can improve staff morale. Knowledge sharing or best practice can help a manager build relationships and develop teams by promoting a feeling of unity and encouraging team spirit.
Communication is a two way process, and can be used by employees to understand what is required of them or to get a response to a concern or query. By receiving accurate and reliable information, a manger or employee is better positioned to make decisions or complete a task. A manager that is a good communicator promotes ideas and motivates individuals by influencing or changing attitudes and behaviour. This is because a good communicator makes people feel like they have been listened to and have an input in changes. Even unpopular organisational decisions can be supported by staff if they are consulted and the outcome is explained. 1.2 Identify the effects of communication on management practice
Poor communication
Unit 3009
Word Count 2724
Contents
Topic Page
Task 1. Understand the importance and principles of management communication. 1-2
Task 2. Understand how to use methods of communication to achieve the management objectives. 3-5 Task 3. Understand how to review the effectiveness of communication in the achievement of management objectives. 6-7 Bibliography. 8
Appendix:
1 - Feedback Sheet. 9-11
2 – Customer Satisfaction Survey. 12
3009 Understand the importance and principles of management communication – Task 1
1.1 Describe the role of communication in the management environment
In the management environment, communication is a very important as it is used to inform, share or receive information in order to get a desired outcome or to make the needs of the business clear. A manager communicates to give general feedback or to monitor the progress of a task and provide support or training which in turn can improve staff morale. Knowledge sharing or best practice can help a manager build relationships and develop teams by promoting a feeling of unity and encouraging team spirit.
Communication is a two way process, and can be used by employees to understand what is required of them or to get a response to a concern or query. By receiving accurate and reliable information, a manger or employee is better positioned to make decisions or complete a task. A manager that is a good communicator promotes ideas and motivates individuals by influencing or changing attitudes and behaviour. This is because a good communicator makes people feel like they have been listened to and have an input in changes. Even unpopular organisational decisions can be supported by staff if they are consulted and the outcome is explained. 1.2 Identify the effects of communication on management practice
Poor communication
Bibliography: Favell I (2008) Pathways to Management and Leadership Unit 3009:Management Communication, Corby: CMI Enterprises Limited. The University of Manchester (2012) Team Brief Guidelines