Manage People Performance Case Study
Diploma of Management
Manage people performance
(BSBMGT502B)
21332/01
Evette Williams Student Number: 11001819
Question 1
People perform better if there is a positive and supportive organisational culture in the workplace? True.
In this statement culture does not refer to the ethnicity of someone but rather the behaviours that are represented in the general operating norms of the work environment. The culture within the workplace can be defined as good or bad but determines the success or failure of the organisation. Many employees may not bring the certain aspect of culture to the workplace that an employer requires however the culture can be learned. Culture can be learned either through rewards or negative consequences. (Heathfield, …show more content…
It provides the what, who, when and how to complete these everyday tasks. Operation plans are implemented through individual performance objectives or standards of staff. It is a means of directing employees in the right direction of their task at hand and clarifies job expectations, resulting in effectively managing people performance.
Question 4
Scenario
An organisation can only succeed when employees at every level clearly understand where the business is going and do what is required to achieve the business goals. Effective communication is like a heartbeat it should pulse in every direction of the organisation. Management is the key soul, responsible for the communication process.
In this scenario we can see the manager verbally briefing just the assistant manager on what is required and asks them to have it all ready by Friday, unfortunately the assistant manager falls sick before she has time to brief the group members.
When developing a strategy for any communication program the manager should develop a clear consistent message that is meaningful to all employees within the group. The manager in this scenario should have selected and used appropriate communication channels. Next time the manager should utilise a wider range of fundamental communication skills. (Facey, J.,
Manage people performance
(BSBMGT502B)
21332/01
Evette Williams Student Number: 11001819
Question 1
People perform better if there is a positive and supportive organisational culture in the workplace? True.
In this statement culture does not refer to the ethnicity of someone but rather the behaviours that are represented in the general operating norms of the work environment. The culture within the workplace can be defined as good or bad but determines the success or failure of the organisation. Many employees may not bring the certain aspect of culture to the workplace that an employer requires however the culture can be learned. Culture can be learned either through rewards or negative consequences. (Heathfield, …show more content…
It provides the what, who, when and how to complete these everyday tasks. Operation plans are implemented through individual performance objectives or standards of staff. It is a means of directing employees in the right direction of their task at hand and clarifies job expectations, resulting in effectively managing people performance.
Question 4
Scenario
An organisation can only succeed when employees at every level clearly understand where the business is going and do what is required to achieve the business goals. Effective communication is like a heartbeat it should pulse in every direction of the organisation. Management is the key soul, responsible for the communication process.
In this scenario we can see the manager verbally briefing just the assistant manager on what is required and asks them to have it all ready by Friday, unfortunately the assistant manager falls sick before she has time to brief the group members.
When developing a strategy for any communication program the manager should develop a clear consistent message that is meaningful to all employees within the group. The manager in this scenario should have selected and used appropriate communication channels. Next time the manager should utilise a wider range of fundamental communication skills. (Facey, J.,