Are Project Managers Effective Communicators?

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Communication IS a commodity – but are we trading in?

Do project managers use effective communication management…an exploratory analysis.

STATEMENT OF AUTHORSHIP
“The work contained in this project report has not been previously submitted at any other tertiary educational institute. To the best of my knowledge, this report does not contain materials previously published or compiled by another person, excepting where specific references are given.”

Signed: Alison Cox
Date: 24 October 2012

BEN910 Integrated Research Project
Faculty of Built Environment and Engineering
Semester 2 2012, Queensland University of Technology

Author: Alison Cox
Mentor: Mr Neville Meyers
Assignment: Major Project
Due date: 26 October 2012
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PROJECT SUMMARY

This project focuses on the role of a project manager within a project, and whether or not effective project communication management is being used to improve project outcomes, or whether more training needs to be provided.

As in any other discipline, the importance of communication cannot be overlooked by project managers. Statistics show that seventy-four per cent of projects are unsuccessful – and one of the main contributors to this statistic is inefficient communication (Clarke, A. 1999). While project managers are well-versed in the technical aspects of particular projects, they are not trained in strategic project communication management, and are unaware of how their projects may impact key stakeholders. The lack of communications training, coupled with the fact that project managers have little time for ad hoc communications, creates an atmosphere where messaging may be distorted, ineffective or not fully developed.

Through comprehensive research and evaluation, this project aims to: * Define what project communication management is in today’s terms. * Outline the processes required by project managers for successful project communication management. * Demonstrate the tools and methods project managers use for effective project communication management. * Look at a real-world example of a project and the effects of communication management on project outcomes.

Project communication is the exchange of project-specific information with the emphasis on creating understanding between the sender and the receiver (Dow, W and Taylor, B. 2010). Effective communication is one of the most important factors contributing to the success of a project.

The focus of this project will be to show, through a variety of research methods, interviews with the project team from the case study and a follow-up questionnaire that effective project communication management can lead to cost savings and stakeholder satisfaction.

Drawing on real-world experiences, as well as literature reviews, will provide holistic research findings that can be evaluated to provide recommendations on the benefits of project communication management.

TABLE OF CONTENTS
PROJECT SUMMARY2
1.O LIST OF FIGURES AND TABLES…………………………………………………………………………………………………………………….3 2.0 LITERATURE REVIEW6
2.1 Project communication management, processes, tools and methods 4 3.0RATIONALE, SIGNIFICATION & EXPECTED OUTCOMES10
3.1 Aims 8
3.2 Expected outcomes 9
4.0METHODOLOGY11
4.1 Literature review 9
4.2 Case study 9
4.3 Interview 9
4.4 Questionnaire / survey9
4.5 Limitations 9
4.6 Changes to methodology 9
5.0AUTHORS SKILLS AND EXPERIENCE TO PROJECT9
6.0PROVISIONAL WORK SCHEDULE11
7.0RESEARCH OUTCOMES9
7.1 Results of Literature Review9
7.2 Results of interviews9
7.3 Results of surveys 9
8.0DISCUSSION11
8.1 Comparison of results to expected outcomes 9
8.2 Reccommendations 9
9.0CONCLUSION…………………………………………………………………………………………………………………………………………….10 10.0 REFERENCES12
11.0APPENDICES13
11.1 Search strategy 13
11.2 Sample communication plan14
11.3 Project schedule – student work schedule in Gaant chart...
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