Communicating as an It Professional: Important or Insignificant?
TUI UNIVERSITY
Module 3 SLP Assignment
Course Number: ITM-524
Dr. Ken Myers, PhD
Communicating as an IT Professional: Important or Insignificant?
So there I was!!
360 degree communications is a must in any IT project. It is the key factor that keeps everyone informed and fosters your credibility and cooperation of others. 360 degree communications does not mean to share every tidbit of information about a project with everyone involved; in fact it is the opposite. An IT Manager should only share the pertinent critical information within particular sections, however using newsletters or websites to share overview project progress or design “can sometimes spur that last elusive piece of critical information needed to ensure a project 's success”,(Lamb 2009). Using communications successfully an IT manager would create formal methods of getting feedback from the team to gain a perspective of pre-project progress and post-project review. Using 360 degree communications correctly, communicating up, down, left and right, within an organization will help foster an IT project atmosphere of success. Taking this concept to field I was given the opportunity to meet a successful communicator MAJ Anthony Ferijah. So there I was… flying in the back of a Chinook helicopter 500ft AGL in southern Afghanistan, looking at my laptop wondering how the heck am I going to find a senior IT manager to interview for this assignment. Trust me trying to knock out homework in the back of a Chinook is hard enough, but were I was going there would be limited internet connectivity and limited personnel. Part of the mission was to reconnoiter an area 30 miles off our main base that is looking at getting into our network. Of course we’d have to make a nice microwave shot back to the main hub but what were the expectations of the commander in that area? Most often their expectations are the same network capabilities they get when their home in the USA; fast, reliable and
Module 3 SLP Assignment
Course Number: ITM-524
Dr. Ken Myers, PhD
Communicating as an IT Professional: Important or Insignificant?
So there I was!!
360 degree communications is a must in any IT project. It is the key factor that keeps everyone informed and fosters your credibility and cooperation of others. 360 degree communications does not mean to share every tidbit of information about a project with everyone involved; in fact it is the opposite. An IT Manager should only share the pertinent critical information within particular sections, however using newsletters or websites to share overview project progress or design “can sometimes spur that last elusive piece of critical information needed to ensure a project 's success”,(Lamb 2009). Using communications successfully an IT manager would create formal methods of getting feedback from the team to gain a perspective of pre-project progress and post-project review. Using 360 degree communications correctly, communicating up, down, left and right, within an organization will help foster an IT project atmosphere of success. Taking this concept to field I was given the opportunity to meet a successful communicator MAJ Anthony Ferijah. So there I was… flying in the back of a Chinook helicopter 500ft AGL in southern Afghanistan, looking at my laptop wondering how the heck am I going to find a senior IT manager to interview for this assignment. Trust me trying to knock out homework in the back of a Chinook is hard enough, but were I was going there would be limited internet connectivity and limited personnel. Part of the mission was to reconnoiter an area 30 miles off our main base that is looking at getting into our network. Of course we’d have to make a nice microwave shot back to the main hub but what were the expectations of the commander in that area? Most often their expectations are the same network capabilities they get when their home in the USA; fast, reliable and
References: Myers, K. (2007). "The Persuasion Game: One Key to an IT Manager 's Long Term Success!" Myers, K. & Herbert, G. (2007). "Dynamic Listening: An IT manager 's key to success with staff, customers & clients" Charvat, J. P., (2002). Project Communications: A Plan for Getting Your Message Across. Tech Republic. Retrieved February 14, 2010, at: http://articles.techrepublic.com.com/5100-10878_11-1061894.html