Communication Skills for Working in the Health Sector
Unit 1: Communication skills for working in the health sector
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 12 pages and is made up of 5 Sections.
Name
Section 1: Understand how to communicate with a range of people
1. Use the box below to explain at least three forms of communication available for use.
Verbal Communication
Verbal communication involves the use of spoken words. Communication is effective when the recipient of the message understands its meaning and can express that back to the speaker in delivering an intended message. Voice tone and volume are important in providing clarity. Listening carefully is also important. If they are not English speaking an interpreter will be required.
Written Communication
Written communication is done by the use of pen and paper to deliver a message. Other written methods include email, text chats and SMS.
The effectiveness of written communication depends on the writing style, grammar, vocabulary, and clarity.
Gestural Communication
Gestural Communication involves the use of body language, eye contact and hand gestures to get the message across to the patient. `
2. Using the table below, describe the range of people you might communicate with during your work in the health sector. Include at least 5 or 6 different examples. For each person you have identified, include a description of a situation when you would need to communicate with them and how you would select
Assessment
You should use this file to complete your Assessment.
How to complete and send your Assessment
Save a copy of this document, either onto your computer or USB drive.
Work through your Assessment, remembering to save your work regularly
When you’ve finished, print out a copy to keep for reference
Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.
Please note that this Assessment has 12 pages and is made up of 5 Sections.
Name
Section 1: Understand how to communicate with a range of people
1. Use the box below to explain at least three forms of communication available for use.
Verbal Communication
Verbal communication involves the use of spoken words. Communication is effective when the recipient of the message understands its meaning and can express that back to the speaker in delivering an intended message. Voice tone and volume are important in providing clarity. Listening carefully is also important. If they are not English speaking an interpreter will be required.
Written Communication
Written communication is done by the use of pen and paper to deliver a message. Other written methods include email, text chats and SMS.
The effectiveness of written communication depends on the writing style, grammar, vocabulary, and clarity.
Gestural Communication
Gestural Communication involves the use of body language, eye contact and hand gestures to get the message across to the patient. `
2. Using the table below, describe the range of people you might communicate with during your work in the health sector. Include at least 5 or 6 different examples. For each person you have identified, include a description of a situation when you would need to communicate with them and how you would select