Analysis of Final Examination

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ANALISA SOALAN PEPERIKSAAN
APRIL 2008 – APRIL 2010
PRINCIPLES & PRACTICE OF MANAGEMENT
(MGT420)

CHAPTER 1: INTRODUCTION TO MANAGEMENT

APRIL 2010
a) Describe Mintzberg’s interpersonal roles and give examples. (10 marks) b) Discuss four (4) challenges faced by managers in the rapid changing environment. (10 marks)

OCTOBER 2009
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APRIL 2009
a) Distinguish among the three levels of managers in terms of the skills required and activities involved. (14 marks) b) Briefly explain why management is important. (6 marks)

OCTOBER 2008
a) Work of Henry Mintzberg is widely used to explain roles that managers typically perform. He found that there were three categories; (i) interpersonal, (ii) informational and (iii) decisional. Explain the decisional roles. (10 marks) b) Describe the four (4) managerial functions. Give a specific example of each function from your personal experience. (10 marks)

APRIL 2008
a) What do you mean by effective and efficient? (2 marks)
b) Provide an example that could explain the situation below: i) A manager does a job ineffectively but very efficiently. (6 marks) ii) A manager does a job very effectively but not efficiently. (6 marks) iii) A manager does a job effectively and efficiently. (6 marks)

CHAPTER 2: EVOLUTION OF MANAGEMENT THOUGHT

APRIL 2010
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OCTOBER 2009
a) Compare and contrast Douglas Mc Gregor's theory X and theory Y. (12 marks) b) Discuss the four principles of coordination that promote effective work groups. (8 marks)

APRIL 2009
The evolution of management thoughts will keep evolving in the future due to recent trends relating to concern for diversity within the workplace, continuing globalization and quality. As a manager, discuss these future issues and how they would affect further development of management thought. (20 marks)

OCTOBER 2008
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APRIL 2008
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CHAPTER 3: PLANNING & DECISION MAKING

APRIL 2010
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OCTOBER 2009
a) Define planning and briefly discuss four (4) important aspects of planning. (10 marks) b) Explain single use plan and its various types. (10 marks)

a) Explain the participative decision-making approach. (2.5 marks) b) Discuss decision making process and give appropriate examples. (17.5 marks)

APRIL 2009
Elaborate four common barriers to effective planning and explain four ways to reduce these barriers. In your opinion, which is the most common and difficult barrier to solve? Why? (20 marks)

OCTOBER 2008
a) Standing plans are designed to deal with an organizational problem that recurs frequently. By giving a specific example, explain the three (3) types of plan associated with this plan. (6 marks) b) You are a marketing manager of the WXY company. You had been assigned by your top management to choose the best strategy of promotion for the company's product. Therefore, by following the steps in the decision making process, explain how you make a decision. (14 marks)

APRIL 2008
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CHAPTER 4: ORGANIZING

APRIL 2010
a) Define organizing and briefly describe the process of organizing (10 marks) b) Explain two (2) advantages and two (2) disadvantages of divisional structures. (10 marks)

OCTOBER 2009
-

APRIL 2009
Explain the following elements of organizing:
a) Line authority versus staff authority
b) Scalar principle
c) Narrow span of control versus wide span of control
d) Centralization versus decentralization (20 marks)

OCTOBER 2008
a) Identify the differences between wide span and tall span of management. (10 marks) b) Managers at all levels in organizations probably cannot make all the decisions that need to be made in the parts of the organization that they supervise. Therefore, they must delegate some of the authority to subordinates. Explain how managers delegate authority to...
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