Test Questions: Management and the Organization

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SECTION B: (75 marks)

Answer THREE (3) out of four (4) questions.

Question 2

(a)Identify and explain FIVE (5) roles of Henry Mintzberg’s managerial roles. (15 marks)

(b)Describe the following terms:

i. Centralisation (2 marks)
ii. Span of control (2 marks)
iii. Work specialisation (2 marks)
iv. Formalisation (2 marks)
v. Chain of command (2 marks)

[Total: 25 marks]

Question 3

(a)Explain the TWO (2) sets of ability commonly needed in jobs. (8 marks)

(b)Define the term ‘norms’ in a group context. Briefly describe FOUR (4) classes of norms. (5 marks)

(c) Discuss the difference between a work group and a work team.(12 marks) [Total: 25 marks]

Question 4

a) Identify and explain with examples, FOUR (4) shortcuts managers use in judging others. (12 marks)

b) What is group cohesiveness? Briefly explain SIX (6) ways a group can increase cohesiveness among members. (13 marks) [Total: 25 marks]

Question 5

(a) Explain the term ‘defensive behaviour’ and describe any FIVE (5) types of defensive behaviour in organisations. (15 marks)

(b) Discuss the FIVE (5) bases of power. Provide relevant examples to support your answer. (10marks) [Total: 25 marks]

SECTION B: (75 marks)

Answer THREE (3) out of four (4) questions.

Question 2

(a)Identify and explain FIVE (5) common ways that an organisation can utilise to group its activities. (15 marks)

(b)What is organisational power? Describe any FOUR (4) differences between leadership and power. (10 marks)
[Total: 25 marks]

Question 3

(a)Explain how Fred Luthans differentiates between successful and effective managers and briefly describe any THREE (3) managerial activities identified in his study. (10 marks)

(b) List and describe the FIVE (5) stages in the Five-Stage model of group development.
(15 marks)
[Total: 25 marks]

Question 4

c) Identify and explain with examples, the key concepts in Classical Conditioning Theory. (12 marks)

d) What is a work team? Discuss FOUR (4) types of teams commonly found in organisations. (13 marks) [Total: 25 marks]

Question 5

(a) Briefly explain the term ‘impression management’ and describe any FIVE (5) impression management techniques used in organisations. (13 marks)

(b) Discuss FOUR (4) methods that managers can use to shape employees’ behaviour. Provide relevant examples to support your answer. (12 marks) [Total: 25 marks]

SECTION B: (75 Marks)

Answer THREE (3) out of four (4) questions.

Question 2

(a)Strategy is one of the factors that influence the structure of an organization. Identify and explain THREE (3) types of strategy adopted by organizations. (9 marks)

(b)Define perception. Describe FOUR (4) commonly used shortcuts in judging others. (16 marks)...
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