to a competitor. Good customer service involves developing bonds with customers‚ hopefully leading to long term relationships. It creates advantages for both customers and the business alike. Customers benefit because the business is providing a service that meets their needs. The business benefits because satisfied customers are likely to be repeat customers. They will stay with the business. However‚ good customer service is not easily achieved. It takes time to establish. It requires investment
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understanding about cost accounting. This paper will discuss: Why is cost accounting so important to the success of the firm; what are the various methods of cost accounting and how are they used; how does an operating budget work to discipline a firm’s management; what are the elements of a budget; how are budgets constructed; what is variance analysis and how it is used. Cost accounting can be described as the process of accumulating‚ measuring‚ analyzing‚ interpreting and reporting cost information
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Quality Management Quality Assurance and Control Table of Contents Introduction 2 Importance of Quality in Organisations 3 Customers 3 Continuous Improvement 4 Waste Reduction Culture 5 Quality Assurance & Quality Control 6 Quality Assurance 6 Quality Control 7 Differences between Assurance and Control 7 Quality Control & Assurance Control Mechanisms 8 Key Performance Indicators 8 Integrate Quality
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“I suppose leadership at one time meant muscles; but today it means getting along with people.” The great‚ spiritual leader of India‚ Mohandas K. Gandhi‚ tells us what leadership is all about- being a people’s person. Although the characteristics and qualities‚ which make up a good leader‚ vary depending on the person and the situation‚ I do agree with this. Good leaders are not those who achieve success by underhand methods‚ but they are the ones that understand his/her followers before undertaking
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Overview Welcome to the study of cost accounting. This introductory chapter explains the intertwining roles of managers and management accountants in choosing an organization’s strategy‚ and in planning and controlling its operations. Unlike the remainder of the textbook‚ this chapter has no “number crunching.” Its main purpose is to emphasize the management accountant’s role in providing information for managers. Review Points organization. Cost accounting provides information
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The Cost of Turnover Putting a Price on the Learning Curve by Timothy R. Hinkin and J.BruceTracey Employee turnover does more than reduce service quality and damage employee moraleit hits a hotels pocketbook. E mployee turnover has long been a concern of the hospitality industry‚ and therefore of researchers who examine industry human-resources concerns. One stream of research that arose in the past 20 years was an effort to quantify the cost of employee turnover. Although most managers
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[pic] KU – AEU EXECUTIVE BACHELOR IN BUSINESS MANAGEMENT Awarded by the Asia E University Assignment MANAGING QUALITY Name of student : VISHNU CHOW MING YEW Facilitator : MR. IR. GIAN SINGH KU Centre : Index no : KG 798 Question no : 1 Word count : 2‚968 Words Submission date : 18TH MAY 2013 This page is intentionally left blank Table of Contents
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under efficient operating conditions absorption costing all manufacturing costs are assigned to products: direct material‚ direct labour‚ variable and fixed manufacturing overhead acceptable quality level (AQL) the defect rate at which total quality costs are minimised account classification method (or account analysis) the process in which managers use their judgement to classify costs as fixed‚ variable or semivariable costs accounting rate of return (or simple rate of return‚ rate of return on assets
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After the Lesson 1- Based on your answers to these questions‚ what general tendencies can you point to in the lesson that you observed? Does this surprise you? Does it confirm your expectations? Teacher is authority in the class which I observed. I expected that teacher shared the power with students‚ students and teacher made decision together. But in class teacher decided everything on himself. Teacher asked question to students. Teacher followed the course book. Actually the course book was the
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approach in the transplant community. There is an economic analysis that came up showing the effectiveness of successful of transplantation and emphasizing the imperative need for organs. However‚ there is a question that should be addressed; does a cost-benefit analysis ethically justify vending organs? Actually‚ there are a lot of social and ethical consequences that should be taken into consideration when answering this question. There are two main reasons that supporters of organ sales commonly use
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