Management • Comprehensive strategy and process of acquiring‚ retaining and partnering with selective customers to create superior value for the company and the customer. Importance of CRM • • • • Growing de-intermediation process Growth of the services economy Emergence of TQM/ JIT/ MRP/ ERP Advent of digital technology/ complex products/ solution selling • Hyper competition • Changing customer expectation • Globalisation – global account management CRM Process CRM Formation • Purpose – Improve
Premium Customer relationship management Marketing
ASSESMENT OF VIRGIN GROUP CORPORATE STRATEGY ‘CREATING VALUE IN THE MULTIBUSINESS COMPANY’. ASSESMENT OF VIRGIN GROUP CORPORATE STRATEGY ‘IN RELATION TO PARENTING STRATEGY‚ THEORY by GOOLD & FROM COMPETITIVE ADVANTAGE TO CORPORATE STRATEGY by M.PORTER’ ASSIGNMENT ; COURSE ; NAME ; STUDENT NUMBER ; DUE DATE ; 01 MBL 93D-U REFILOE MOKEBE 72542683 08 MAY 2012 MBL93D-U CORPORATE STRATEGIC MANAGEMENT Page ASSESMENT OF VIRGIN GROUP CORPORATE STRATEGY Contents 1. INTRODUCTION.............
Premium Strategic management
289 CASE EXAMPLE The Virgin Group Aidan McQuade Introduction The Virgin Group is one of the UK’s largest private companies. The group included‚ in 2006‚ 63 businesses as diverse as airlines‚ health clubs‚ music stores and trains. The group included Virgin Galactic‚ which promised to take paying passengers into sub-orbital space. The personal image and personality of the founder‚ Richard Branson‚ were highly bound up with those of the company. Branson’s taste for publicity has led him to
Premium Virgin Group Richard Branson
Business Strategy – BAD 4013 – SUMMER 1999 Case Study Southwest Airlines I. Strategic Profile and Case Analysis Purpose The mission of Southwest Airlines is dedication to the highest quality of customer service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and company spirit. Twenty-seven years ago‚ Rolling King‚ owner of floundering commuter airline‚ and Herb Kelleher‚ King’s lawyer‚ got together and decided to start a different kind of airline that would provide a short-haul
Premium Airline Southwest Airlines Low-cost carrier
important trends in the airline industry 3 The position of Singapore Airlines and reasons for prior success 4 Current strategy according to Rust‚ Norman and Dickson 6 The major issues Singapore Airlines is facing 7 Is Singapore Airlines current strategy sustainable for the future? 7 SWOT analysis 8 Future strategy for Singapore Airlines 9 References 10 Introduction The purpose of this paper is to advice the management of Singapore Airline (SIA) which strategy they should follow
Premium Airline Singapore Airlines Avianca
Background: Southwest Airlines is the largest airline measured by number of passengers carried each year within the United States. It is also known as a ‘discount airline’ compared with its large rivals in the industry. Rollin King and Herb Kelleher founded Southwest Airlines on June 18‚ 1971. Its first flights were from Love Field in Dallas to Houston and San Antonio‚ short hops with no-frills service and a simple fare structure. The airline began with one simple strategy: “If you get your passengers
Premium Southwest Airlines Airline Low-cost carrier
Introduction Virgin Group LTD is one of the most well-known‚ respected brand and outstanding international investment group. Invented in 1970 by Richard Branson. Virgin Group became a widespread company and began to grow up in businesses such as: mobile telephony‚ travel‚ financial services‚ leisure‚ TV‚ music‚ holiday and health & wellness. It involved in the fields of airlines‚ rail services‚ and transportation services‚ motorbike and cruise packages. They also operate gym facilities‚ racing
Premium Virgin Group Richard Branson Virgin Media
on a survey of the Virgin Group’s sustainability report that summarize the Virgin companies’ sustainability strategy‚ evaluating the sustainability report based on the Global Reporting Initiative (GRI) principle‚ to comment performance indicators and making recommendations‚ which can improve the sustainability report. Virgin Group’s Corporate responsibility and sustainable development report 2010 emphasizes the range of corporate responsibility and sustainability issues the Virgin companies face operating
Premium Sustainability Sustainable development
Strategic decision-making is an ongoing process that involves creating strategies to achieve goals and altering strategies based on observed outcomes. Strategy is defined as the long-term direction and scope of an organization to achieve competitive advantage through the configuration of resources within a changing environment for the fulfillment of stakeholder’s aspirations and expectations. The strategic decision by Virgin Atlantic to pull out of Kenya was because of the hard economic environment
Premium Strategy Airline Aircraft
Case Study: Distribution Strategy Distribution strategies exist in three forms: exclusive distribution‚ selective distribution‚ and intensive distribution. Kotler and Keller (2009) define each of the distribution strategies as: exclusive distribution limits the number of intermediaries used; selective distribution depends on a limited number of intermediaries; and intensive distribution works with as many outlets as feasible. The distribution strategy of the airlines industry was not a part of
Premium Airline Southwest Airlines Computer reservations system