Customer is at the centre of everything we do in an organisation. Discuss this statement and how an organisation can benefit from listening to the “voice of the customer”. Introduction Can a business exist without customers who buy the products? Is there a star product with no customers buying it? The only way for a product to become “the star product” is by having many people buying it. Thus the customer becomes the lynch pin of everything we do in organisations. Consequently‚ today’s competitive
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The value of the definition of philosophy: the value of specific things are an integral part of the human brain is everything in the world is divided into two major categories of useful and harmful‚ from the two major types of specific things in the abstract thinking by the absolute abstract things or meta body‚ is the world The interaction with all things in general‚ the interrelated nature and capacity of each specific things that have the universal nature and provisions. Is the value of
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The Vanguard Group‚ Inc. Background: The Vanguard Group‚ Inc. is one of the most successful mutual fund companies in the United States. Vanguard is a for profit company which was found by John C. Bogle in 1974. John C. Bogle is credited with the creation of the first index fund available to individual investors‚ the popularization of index funds generally‚ and driving costs down across the mutual fund industry. Its Vanguard Index Trust 500 is the largest of the domestic funds managed by the firm
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A THE DMC/ VANGUARD ACQUISITION By Steven Malik Shelton The Blackstone Group is a private equity firm that acquired a majority equity stake in Vanguard Health Systems with a $1.75 billion dollar investment in 2004. According to Josh Kosman‚ business reporter for the New York Post‚ private equity firms purchase businesses through leveraged buy-outs
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Company Overview Meridicom is a price leader in communications industry with its top of the line broadband‚ mobile and landline services. It has largest market share in landline and broadband but very small presence in mobile services. Its major competitors which include big mobile companies‚ cable TV operators and internet providers follow lead as per the prices set by Meridicom. Case Assessment Telzip‚ small company having 5% market share in landline‚ has challenged Meridicom by offering
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costs‚ warehousing costs‚ transportation costs‚ etc... 2.4 Describe the logistics value proposition. Be specific regarding specific customer relationships and cost. The key to achieving logistical leadership is to master the art of matching operating competency and commitment to key customer expectations and requirements. This customer commitment‚ in an exacting cost framework‚ is the logistics value proposition. Logistics is all about providing the essential customer service attributes at the
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similar needs and buyer behaviour characteristics and who are responsive to the firm’s offering. Leading authors like Kotler present the organization as a value creation and delivery sequence. In its first phase‚ choosing the value‚ the strategist "proceeds to segment the market‚ select the appropriate market target‚ and develop the offer’s value positioning. The formula - segmentation‚ targeting‚ positioning (STP) - is the essence of strategic marketing." (Kotler‚ 1994‚ p. 93). Step 1: Segmentation
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This case looked at the operations of the Vanguard Group‚ the mutual fund industries growth leader. Unlike some of its competitors‚ Vanguard has been able to attract and retain clients without an extensive marketing campaign. Recently there has been discussion about implementing a more direct sales marketing campaign. However‚ given their extremely low expense ratios and their ability to consistently outperform the industry‚ there are some concerns over the financial issues that would accompany
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(1) Calculate the firm’s financial ratios for 2007: Vanguard Group 2007 financial ratios 1. Current ratio = current assets/current liabilities = 718‚750/431‚250 = 1.67 2. Quick ratio= (current assets-inventory)/current liabilities = (718‚750-303‚750)/431‚250 = 0.96 3. Inventory turnover= cost of sales/average stock = 1‚362‚480/303‚750 =4.49 4. Average collection period= (average debtors/annual credit sales)×365 = (296‚250/1‚680‚000) ×365 = 64 days 5. Total asset turnover= annual sales/total assets
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CARL ROGER’S 19 PROPOSITIONS PROPOSITION 1: HUMAN EXPERIENCE AT ACONCIOUS AND UNCONCIOUS LEVEL Every individual exists in a continually changing world of experience of which he is the centre. PROPOSITION 2: HUMAN PERCEPTION The organism reacts to the field as it is experienced and perceived. This perceptual; field is‚ for the individual‚ reality. PROPOSITION 3: WHOLENESS The organism reacts as a whole to this phenomenal field. PROPOSITION 4: SELF-DETREMENATION The organism has
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