Section 1 – Understand how to make and receive telephone calls 1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Computer telephony integration This links telephone and computer systems together so that when the telephone rings‚ a dialog box appears on the computer screen with options for answering. 2. Do not disturb. This blocks calls to an extension or particular
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Level 2 Certificate in Principles of Business and Administration (QCF) QCF [ 600/3451/8] Unit: Principles of providing administrative services (level 2) [R/601/7639] Learning Outcome 1: Understand how to make and receive telephone calls 01.01 Describe the different features of telephone systems and how to use them. Call holding is where you place a caller on hold whilst you complete another task. This could be to locate paperwork‚ look up the caller’s details and information before speaking
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CT- 183 – Principles of Providing Administrative Services Understand how to make receive telephone calls 1.1 Describe the different features of telephone systems and how to use them To using telephone is more easily to pass message to others when you need to‚ without going to their house or workplace. It is very good to be use in a business employment. For example: if you working in a Reception‚ then you will always need to pass message around to others staff. You cannot be available
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1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. Feature How / when used 1. Conference calls This makes it possible to speak to more than one person simultaneously. 2. Transfer Enables one to transfer a caller to another extension. 2. Prepare a brief report advising people on: • How to follow organisational procedures when making and receiving telephone calls When making phone calls
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Introduction Administrative services are provided by an outsource organization for meeting the human resources and administrative needs and requirement of clients by keeping the all employment related issues‚ problems and risks along with liabilities. The provider of administrative services offers all types of solutions to its clients. The term for administrative services was established during the last decade of the previous century. The administrative service provider offer many types of services and most
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Providing Quality Service Vanita Johnson MICHAEL BRIZEK HTM 150 March 28‚ 2012 Describe how the industry involves the guest in order to provide quality service. The retail industry involves the guest to provide quality during the planning process. They have to think about the when‚ what‚ who and how. When do you to start your delivery system as the guest arrives and while the quest is waiting‚ during the experience and after the experience. What does the customer expect out of the experience
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The administrative principles of management‚ created in the early 20th century by French industrialist Henri Fayol‚ changed the way that many view management. Fayol’s principles focused mainly on the management teams of businesses and helped establish a top to bottom hierarchal system to produce a more structured organization (Brunsson‚ 2008; Yoo‚ Lemak‚ & Choi‚ 2008; Fells‚ 2000). This essay will focus on four of the 14 key principles of administrative theory – unity of command‚ subordination
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Administrative Services Manager A representative of the HR Department will go over the terms and conditions of employment at the outset of the orientation program. Not only will this include how to schedule vacation‚ the procedure to be adopted in the case of sickness‚ and how to claim expenses‚ but also‚ it will trigger the process for honoring the perks and benefits that are part of the new employee’s package. In large organizations‚ the Human Resource Department may organize a welcome
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OFFICE OF THE PREMIER JOB DESCRIPTIONS In accordance with the provisions of the New Public Service Regulations‚ a Head of Department shall for each post or group of posts‚ establish a job description and job title based on the main objectives of the post‚ including an appropriate emphasis on service delivery. Job titles and job descriptions describe the functions which are necessary to be performed to ensure viability and future success. Job evaluation on the other hand describes a
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problems in providing services to the customer In the process of providing services to the customer where many unethical practices occur‚ misrepresentation and over persuasion are the most common practice It also occur in 4 major areas a) While providing service to the customer b) How members of a business organization fulfil their duties and responsibilities c) How competitors treat each other d) Providing a price fair to the manufacturer‚ seller and buyer. Problems in providing services Production
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