DISSERTATION “AN EVALUATION ON THE CUSTOMER RELATIONSHIP MANAGEMENT (CRM) & SERVICE MARKETING (SM) WITH SPECIAL REFERENCE TO EMIRATES AIRLINE” March 8‚ 2010 By: YASIR ALI 0811866996244 Dissertation submitted In the partial fulfillment of the requirement For the degree of MASTER OF BUSINESS ADMINISTRATION (FINANCE) UNIVERSITY OF WALES‚ UK. March 2010 Submitted by: YASIR ALI‚ UNIVERSITY ID: 0811866996244 Dissertation Declaration Form DECLARATION This
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new air carrier (Source: developed by author) As a result of the carried-out analysis it is possible make a conclusion that presently the recommended direction of strategic development corresponds to a state when it is necessary to implement the weakness - opportunity strategy (mini – maxi) directed on minimization of weaknesses of the enterprise and use of opportunities of the market of air transportation. Namely‚ strategic recommendation: to implement leader strategy in expenses (optimization of expenses
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Singapore Airlines – Case Analysis Situational Analysis Singapore Airlines (SIA) began with the incorporation of Malayan Airways Limited (MAL) in October 1947.The incorporated companies were the Ocean Steamship Company of Liverpool‚ the Straits Steamship Company of Singapore and Imperial Airways. The airline’s first flight was chartered from the British Straits Settlement of Singapore to Kuala Lumpur in April 1947 using an Airspeed Consul twin-engine airplane. SIA has remained competitive
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COURSEWORK 1: The US Airline Industry in 2004 Sommaire Introduction 3 I. The External Analysis 3 1 The macro-environment 3 2 The micro-environment 5 II. The Internal Analysis 7 1. SWOT analysis 7 III. The Strategic choices 9 1. The Bowman’s strategy clock 9 Introduction The US Airlines market experiences ups and downs‚ and different phases; for example the period of regulation up until 1978 and the period of deregulation. The US civil airline was created in 1920‚ but
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Eurostar International Ltd. Strategic Analysis Report. |CONTENTS | 1. Introduction 2. Strategic Issue 4. PEST analysis 4.1 Political 4.2 Economic 4.3 Social 4.4 Technological 5. Porter’s 5 Forces 5.1 Barriers to Entry 5.2 Substitutes 5.3 Bargaining Power of Buyers 5.4 Bargaining Power of Suppliers
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Threat of new entrants –in the airline industry is relatively high. Ryanair being Europe’s largest low-cost carrier‚ the largest airline in Europe in terms of passenger numbers and the largest in the world in terms of international passenger numbers; would deter anyone in entering in to a competitive industry Bargaining power of buyers –is high as price sensitivity remains high. Buyers can either travel on legacy airlines such as British Airways or low-cost airlines such as Ryanair‚ this strengthens
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THY has some features that makes it strong in the sector. First of all‚ THY charges close to a discount-airline. Secondly‚ it offers a business class service on both overseas and domestic flights. Moreover‚ THY offers a frequent flyer program (an example to this is; Miles&Smiles) Fourthly‚ it competes with international and domestic airlines and long distance inter-city bus services (through price cuts). Finally‚ THY has the best landing slots (in Istanbul & Ankara) and it is the only Turkey based
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“Fly Emirates. Hello‚ Tomorrow.” Have any one of you heard of this slogan from the TV before? Good morning teacher and fellow students. Today I am here to introduce the advertisement I have nominated for the Annual Best of the Best TV Advertising Awards‚ organized by The Hong Kong Chamber of Commerce. “Hello‚ Tomorrow” is the slogan of the latest advertising campaign from the Emirates Airline. Emirates‚ the Dubai-based international airline‚ is one of the world’s most successful and rapidly-expanding
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entry DA is one of the oldest airlines in the United States‚ however‚ there are still threats from new entrants in the market because low-cost carriers (LCC) definitely going to affect the pricing strategy of DA. In contrast‚ DA has brand loyalty due to its long history of operation. Moreover‚ the entry barriers are still high due to the operating cost such as aircraft‚ airport cost‚ maintenance‚ route licenses‚ and taxations. The threat of substitution Since the airline industry is serving passengers
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Final Analysis Evaluate and assess the strategic implications of your company’s finances vis-à-vis the other companies in the industry. Are there particular financial results that could impact‚ positively or negatively‚ the company’s ability to compete? How can the company leverage strong financial results or lessen the impact of weak financial results in order to compete successfully? The strategic implications of United Airlines have similarities and differences when comparing them to
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