"Seven Deadly Sins of Service" COLDNESS Hospitality itself is a huge industry now a day and it is vital to have good customer service‚ this is what hospitality is all about‚ making people feel welcome with the product you are offering and surpassing their needs‚ coldness is a big sin in this industry‚ it means to not be affectionate or friendly‚ and not be a very enthusiastic person. The consequences of being a cold person in the hospitality industry is that you are basically not being hospitable
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effects of dealing with a disability in the Hospitality and Tourism Industry. There are many ways how disabled people can be affected in this area such as discrimination in employment‚ discrimination in being the customer‚ false advertisement and lack of support and facilities in the business. Whether it’s a mental disability such as dyslexic or a physical disability such as partially-sighted it can have an effect on both. For many in the tourism and hospitality world disabled people means wheelchair
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need to say that‚ in according to meet these needs of the guests and surprise them‚ Ciragan Palace Kempinski needs high qualified employees who can maintain the Kempinski standards‚ who can manage stress and who are flexible. However‚ hospitality and tourism industry has a huge issue of finding and keeping employees. Employee turnover is a growing issue in the
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Hospitality The hospitality industry is a broad category of fields within the service industry that includes lodging‚ event planning‚ theme parks‚ transportation‚ cruise line‚ and additional fields within the tourism industry. The hospitality is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant‚ hotel‚ or even an amusement park consists
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Environmental Scanning Political This factor is normally affected by the strategy or agreement of government. In Hong Kong‚ not only the local government will affect the hospitality‚ also the China government. We analyze that there are two political issue which increasing the Hong Kong inbound tourism and business between foreigner to China. They are Closer Economic Partnership Arrangement (CPEA) and World Trade Agreement (WTO). China government opened the market to the world and accepted the transaction
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GURGAON Issues in International Hospitality and Tourism Management U 54082 Module leader: Ms. Bandana Rai Submission: ECONOMIC CRISIS IN HOSPITALITY & TOURISM INDUSTRY Submitted by: Pavitra Mehrotra Student Id: 010109029 Abstract In the recent scenario‚ hospitality and tourism sector has become an important part of daily life but which is now experiencing multiple challenges because of the global economic crisis. Besides tourism‚ many other industries are in a position to create affluence
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Introduction 1.1 The Current Situation As the rapid development of China’s tourism industry‚ the hospitality industry has an increasing scale and the intense competition‚ so that the problems of development in the hospitality industry are increasing. The high hotel staff turnover rate has became a trouble for managers. As the labor-intensive industry‚ the staff turnover rate in the hospitality should be less than 15% under normal circumstances. However‚ a survey conducted by World Hotel
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Tourism Management 22 (2001) 11}19 Integrating the tourism industry: problems and strategies George La!erty *‚ Anthony van Fossen Graduate School of Management‚ University of Queensland‚ St Lucia‚ Queensland 4072‚ Australia School of Humanities‚ Grizth University‚ Nathan‚ Queensland 4111‚ Australia Received 6 September 1999; accepted 15 December 1999 Abstract This paper addresses two interrelated issues in tourism development: horizontal integration within tourism’s component sectors
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THE UK AIRLINE PASSENGER INDUSTRY Monday‚ November 1 2010 I. INTRODUCTION There are many factors that affect the everyday operation of a firm in an industry. These factors are both internal and external and hence a firm will need to adjust its strategies to accommodation both. However‚ in this paper I will be focusing mainly on the external factors that will affect the existence of a firm in an industry. (Cyert.R.M et al‚ 2003) II. DEFINITION OF THE UK PASSENGER AIRLINE INDUSTRY The
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Remuneration and Working Conditions in the Tourism and Hospitality Industries Introduction Tourism and hospitality organisations need many different things for them to function‚ the most important of these things being their employees. However to ensure that they can keep and retain their employees there are many things that an organisation needs to employ; this includes the concepts of remuneration and working conditions. It is for this reason that this essay will examine the concept of remuneration
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