on “Evaluation of customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer‚ terms & conditions
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MCDONALDS McDonalds is the world’s leading food service retailer with more than 30‚000 restaurants in 118 countries serving 46 million customers each day. McDonalds is one of the world’s most well-known and valuable brands and holds a leading share in the globally branded quick service restaurant segment of the informal eating-out market in virtually every country in which they do business. Serves the world some of its favorite foods - World Famous French Fries‚ Big Mac
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I. Objectives of the following Companies and Organizations BPI 1. To contribute towards the uplift of the quality of Philippine education in identified areas in need of development; 2. To support programs that provide opportunities for expansion of microenterprises and small and medium enterprises (SMEs)‚ generation of employment and livelihood opportunities; 3. To catalyze programs for the delivery of basic social services in its communities; and 4. To contribute towards the renewal and enhancement
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com/0309-0566.htm Internal brand factors driving successful financial services brands ´ Leslie de Chernatony and Susan Cottam (nee Drury) Birmingham Business School‚ The University of Birmingham‚ Birmingham‚ UK Abstract Purpose – Having a successful brand that is integrated and coherent can provide a sustainable competitive advantage. The aim of this paper is to identify internal factors contributing to financial services brand success and ultimately to facilitate better-informed branding activities
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Service breakdown is the term for situations when customers have expectations of a certain type or level of product or service that are not met by a service provider. What causes customers to become dissatisfied when a product or service fails to meet what the customer wants or needs or does not live up to advertised promises or standards. The tactics you can use to deal with angry customers are be positive‚ acknowledge the customer’s feelings or anger‚ reassure‚ remain objective‚ listen actively;
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Colloquium on Computing‚ Communication‚ Control‚ and Management Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang‚ China hyczju@126.com Although‚ a number of studies have documented the relationship between service quality‚ satisfaction and loyalty in traditional service industries and e-commerce settings‚ theoretical foundations as well as empirical
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fallen considerably. In addition‚ the customer service level has declined‚ with late deliveries now exceeding 25% of orders. And to make matters worse‚ customer returns have been rising at a rate of 3% per month. I. Point of View Art Hill II. Time Context At present III. Statement of the Problem The main problem of the study pertains to the declining profitability of the company and how will this decline be solved. IV. Statement of the Objectives * To be able to prepare a plan
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Introduction Twelve years ago‚ the notorious case of Enron attracted people’s attention on business ethic. Until now‚ some issues are still worth pondering. This essay is going to argue the issues that raised by the case in terms of managing and making decisions in business ethics‚ and the corporate citizen and its stakeholders. Enron‚ the world’s largest energy trader‚ went bankrupt in a short period. It is not hard to discover when search further into the case that the collapse of the entity
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Kayla K Redmond December 2‚ 2014 Advertising Management Prof Dena Hale Advertising Objectives Communication goals A goal of communication is informing target audience and/or consumers about the company’s product features. One communication goal is that the target audience will see the brand and product in the first month of the product launch. The target audience will see this through social media and email blasts sent from the brands’ (Orange) sister companies. Advertising exposure will
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NCFE Level 3 Customer Service Excellence UNIT 1 Task 1 Why Is Service Excellence Important To Your Organisation? Netjets is a worldwide network of shared aircraft. This is defined as fractional ownership. Customers make a large investment in a share of a private jet. In relation to the size of their share‚ they receive a number of hours flying per year‚ and they own that asset‚ the value of which can go up or down. The customer is also liable for management fees and an occupied hourly flying
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