Work Related Project Question 1 Excellence in customer service is the objective of all organisations wishing to be successful. However‚ there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Other reasons for customer service problems include: * not listening to or collecting information from customers * poor‚ or no‚ focus on the actual design
Premium Customer Customer service Service
INTERNATIONAL STANDARD SAI SA8000®: 2008 SOCIAL ACCOUNTABILITY 8000 SA8000® is a registered trademark of Social Accountability International Page 2 of 10 SA8000:2008 ABOUT THE STANDARD This is the third issue of SA8000‚ an auditable standard for a third-party verification system‚ setting out the voluntary requirements to be met by employers in the workplace‚ including workers’ rights‚ workplace conditions‚ and management systems. The normative elements of this standard are based
Premium Working time Trade union International Labour Organization
participants in the economy such as consumers‚ workers‚ business managers and investors. Microeconomics stresses on the role of prices in business and personal decisions. One of its major goals is to understand how prices of particular goods and services are determined and how prices influence decisions. Because of this reason‚ microeconomics is sometimes called price theory. Macroeconomics looks at the economy from a broader perspective by considering its overall performance. It is the study of
Premium Economics Inflation Macroeconomics
[Type the company name] Assignment On Doing Better by the Environment Submitted To Raihana Mannan Lecturer‚ BBS Submitted By Shumona Akhter ID-13104068‚ Section-03
Premium Sustainability Environment Natural environment
What are the main objectives and methods of privatisation? This essay will look at the main objectives and methods of privatisation‚ it will begin with the brief history of privatisation and how it came about‚ it will then move onto what privatisation really is by defining it‚ having done so it will look at the general objectives of privatisation and after this it will move onto the general methods of privatisation‚ having gone through this it will move onto a case of privatisation in the UK from
Premium Privatization Tax Public sector
Job S Chapter 3 Attitudes and Job Satisfaction (Click on the title when connected to the Internet for online video teaching notes) Learning Objectives After studying this chapter‚ students should be able to (ppt3-1): 1. Contrast the three components of an attitude. 2. Summarize the relationship between attitudes and behavior. 3. Compare and contrast the major job attitudes. 4. Define job satisfaction and show how it can be measured. 5. Summarize the main causes of
Premium Job satisfaction
Research Title: Measuring Customer Attitude towards Broadband Services Literature Review Early studies on impacts of broadband computer networks on society mainly focus on offering expert opinions‚ forecasting future trends‚ and speculating about the potential of the technology. More recent studies attempted to assess the penetration rate of broadband by focusing on specific types of applications requiring high speed (Chang‚ Lee‚ & Middleton‚ 2004; Cohill‚ 2005a‚ 2005b; Lee‚ O ’Keefe‚ & Yun
Premium Broadband Broadband Internet access
CUSTOMER RETENTION STRATEGIES USED BY INTERNET SERVICE PROVIDERS IN KENYA 1 TABLE OF CONTENTS PART ONE INTRODUCTION ……….………………………………………………….……………3 1.1 Background ……………………………………………………………………….3 1.1.1 Customer Retention Strategies…………………………………………………….4 1.1.2 Internet Service Providers …………………….…………………………………..6 1.2 Research Problem ………………………………………………………………...8 1.3 Objectives of the Study ………………………………….………………………10 1.4 Importance of the Study ……………………………………………………...….10 PART TWO LITERATURE REVIEW
Premium Marketing Loyalty program
Logistics 2050 A Scenario Study DELIVERING TOMORROW Logistics 2050 A Scenario Study PUBLISHER Deutsche Post AG‚ Headquarters represented by Dr. Christof E. Ehrhart‚ Executive Vice President Corporate Communications 53250 Bonn‚ Germany PROJECT DIRECTOR Dr. Jan Dietrich Müller‚ Corporate Communications‚ Deutsche Post AG PROJECT MANAGEMENT AND EDITORIAL OFFICE Johannes Oppolzer‚ Corporate Communications‚ Deutsche Post AG ART DIRECTION Kai Kullen SCENARIO PROCESS AND REALIZATION Z_punkt The
Premium Deutsche Post Futurology
Q1;Relationship between Goals Objectives and Policies Goals are ; *broad plan *having generic action *goals are intangible in nature and cannot be measurable *they are long term *the main aim of the goal is toward which an endeavor is directed *and it is based on ideas Objectives; In contrary to goals‚ objectives are; *narrow plan *specific actions are taken out to achieve objectives *they are measureable and are tangible in nature so that it is easy for the organization to check
Premium Term Organization Time