Interpersonal Skills Program Overview: The way employees communicate dramatically affects morale‚ teamwork‚ productivity‚ employee retention‚ customer relations and the bottom line for any organization – Profits! Interpersonal communication is truly an art‚ but it’s also a science. The science of clear communication‚ active listening‚ persuasion and collaboration can be taught. Effective communication is situational. The "right" thing to say or do in one situation may backfire in another.
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Interpersonal Communication Types of communication We come to across different situations in our life. As human beings‚ we have to communicate with various people and in different environments. Sometimes we converse with our friends and yet at other times we communicate with our superiors or subordinates. There are also occasions when we have to address a group‚ participate in meeting and deliver a talk to a large gathering. All these occasions necessitate human communication to be of different
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needed. Communication occurs in everyday encounters and influences the development and maintenance of our relationships (Gudykunst & Shapiro‚ 1996). For these relationships to be successful we need strong communication skills. Effective Communication requires both verbal and nonverbal skills to assist the other person in understanding what we are trying to convey (Hargie & Dickson‚ 2003). At times however‚ communication can breakdown for variety of reasons. Effective communication is complicated
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Interpersonal communication is typically a dyadic (between two parties) form of communication. There are two major types of interpersonal communication used on a day to day basis: interpersonal (friends‚ family‚ partners)‚ or impersonal (taxi drivers‚ shop assistants‚ etc.). These can be utilised as an essential tool to enhance an individual’s ability in many facets: learning‚ relationships‚ professionally‚ socially and also helping others. Interpersonal communication is considered the most important
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Interpersonal Communication Ashford University COM200: Interpersonal Communication Instructor: Lacy Miller December 12‚ 2012 222 2nd Broad Street Fredericksburg Virginia 22557 Mr. and Mrs. Jones 777 7th Ave. Fredericksburg Virginia 22401 12/12/2012 Greetings: Tammy and Bill‚ My name is Tralisa King and I am writing to inform you that I have received your letter and would first‚ like to congratulate and wish you‚ both well in your new ventures as a
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Interpersonal Communication Overview - Nonverbal communication is a part of the process of interpersonal communication that sends messages without using words or phrases. It uses body posture‚ facial expressions‚ hand and arm gestures‚ posture‚ and even eye contact. For humans it also uses objects that we use culturally: clothing‚ jewelry‚ hairstyles and combinations of ways we present ourselves (e.g. using certain jewelry to communicate affluence‚ or a particular style of glasses to show “hipness
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Few people want to be around someone who is always down in the dumps. Do your best to be friendly and upbeat with your fellow group members. Maintain a positive‚ cheerful attitude about school and life. Smile often. The positive energy you radiate will draw others to you. Find one positive thing about everyone you work with and let them hear it. Be generous with praise and kind words of encouragement. Say thank you when someone helps you. Make group members feel welcome when they call or ask questions
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COMMUNICATION AND INTERPERSONAL RELATIONSHIPS PHI SESSION 2 LEARNING OUTCOMES Explore definitions‚ models‚ and methods of communication Discuss how interpersonal relationships and communication link Highlight barriers to communication and discuss how these may be addressed COMMUNICATION Small group discussion Communication - we are all doing it already‚ so why study it? Communication – what does it mean? WHY ARE GOOD COMMUNICATION SKILLS IMPORTANT? ONE VIEWPOINT… ‘The power of creative and
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A FIRST LOOK AT INTERPERSONAL COMMUNICATION CHAPTER TOPICS • • • • • Why We Communicate The Process of Communication Communication Principles and Misconceptions The Nature of Interpersonal Communication What Makes an Effective Communicator 1 Looking Out/Looking In Thirteenth Edition Why We Communicate • Physical Needs • Identity Needs • Social Needs • Practical Goals A FIRST LOOK AT INTERPERSONAL COMMUNICATION 2 Why We Communicate • Physical Needs • Social isolation increases risk of: • Coronary
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CONTENTS MAIN CONTENTS 1 1.0 INTRODUCTION 2-3 Meaning of Interpersonal Communication 2.0 Elements Of Interpersonal Communication 4-6 2.1 People 2.2 Channels 2.3 Interference 2.4 Context 3.0 Possible Causes Of Interpersonal Conflict 7-8 3.1 Conflict is Inevitable 3.2 Conflict Can Have Negative and Positive Effects 3.3 Conflict Can Focus On Content 3.4 Conflict Styles Have Consequences 4.0 Strategies To Resolve The Interpersonal Conflict 9-11 4.1 Avoid and Negotiate 4.2 Focus on Issues
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