Interpersonal Communication
COMMUNICATION AND
INTERPERSONAL RELATIONSHIPS
PHI
SESSION 2
LEARNING OUTCOMES
Explore definitions, models, and methods of communication
Discuss how interpersonal relationships and communication link
Highlight barriers to communication and discuss how these may be addressed
COMMUNICATION
Small group discussion
Communication - we are all doing it already, so why study it?
Communication – what does it mean?
WHY ARE GOOD COMMUNICATION SKILLS
IMPORTANT? ONE VIEWPOINT…
‘The power of creative and effective nursing care is strengthened by good communication skills. Patients share their stories, symptoms, and concerns by talking with us.
Both the spoken word and the body language convey information about the patient’s experience.’
‘Your words …show more content…
They include:
Counselling skills – listening & talking
Assertiveness skills – working with ‘difficult’ people
Social skills – working with the general public
Facilitation skills – managing groups
(Morrison & Burnard 1998)
INTERPERSONAL RELATIONSHIPS IN NURSING
The relationship between nurse and patient is a key factor in nursing practice
Patient-centred communication is suggested to have a demonstrable effect on patient outcomes (Charlton et al
2008)
Time spent developing therapeutic relationships can be difficult to find, but is time well spent (Bach & Grant 2010)
Key elements include: building a rapport, developing a working partnership and terminating a relationships (Peplau 1952)
SELF AWARENESS
It is suggested that self awareness is the first step in being able to facilitate effective communication and interpersonal relationships Self awareness allows us relate to the experience of others and develop the skill of empathy
(Miller & Nambiar-Greenwood, …show more content…
Also consider ‘companionable silences’
NON-VERBAL COMMUNICATION
… the messages transmitted without using any words a look, a gesture, facial expression, position, or touch
Very powerful – the receiver of the message often pays more attention to this than the words spoken
LISTENING SKILLS
Active listening – listener gives non verbal messages which encourage the patient to share while feeling safe
SOLER – BECOMING A BETTER LISTENER
S – squarely face the person to show you are ready to listen to them O – open your posture, to indicate you are open to their words
(uncross legs and arms)
L – lean forward, to show you are listening
E – eye contact is maintained, to show you are concentrating on what is being said
R – relax, to help the other person feel
INTERPERSONAL RELATIONSHIPS
PHI
SESSION 2
LEARNING OUTCOMES
Explore definitions, models, and methods of communication
Discuss how interpersonal relationships and communication link
Highlight barriers to communication and discuss how these may be addressed
COMMUNICATION
Small group discussion
Communication - we are all doing it already, so why study it?
Communication – what does it mean?
WHY ARE GOOD COMMUNICATION SKILLS
IMPORTANT? ONE VIEWPOINT…
‘The power of creative and effective nursing care is strengthened by good communication skills. Patients share their stories, symptoms, and concerns by talking with us.
Both the spoken word and the body language convey information about the patient’s experience.’
‘Your words …show more content…
They include:
Counselling skills – listening & talking
Assertiveness skills – working with ‘difficult’ people
Social skills – working with the general public
Facilitation skills – managing groups
(Morrison & Burnard 1998)
INTERPERSONAL RELATIONSHIPS IN NURSING
The relationship between nurse and patient is a key factor in nursing practice
Patient-centred communication is suggested to have a demonstrable effect on patient outcomes (Charlton et al
2008)
Time spent developing therapeutic relationships can be difficult to find, but is time well spent (Bach & Grant 2010)
Key elements include: building a rapport, developing a working partnership and terminating a relationships (Peplau 1952)
SELF AWARENESS
It is suggested that self awareness is the first step in being able to facilitate effective communication and interpersonal relationships Self awareness allows us relate to the experience of others and develop the skill of empathy
(Miller & Nambiar-Greenwood, …show more content…
Also consider ‘companionable silences’
NON-VERBAL COMMUNICATION
… the messages transmitted without using any words a look, a gesture, facial expression, position, or touch
Very powerful – the receiver of the message often pays more attention to this than the words spoken
LISTENING SKILLS
Active listening – listener gives non verbal messages which encourage the patient to share while feeling safe
SOLER – BECOMING A BETTER LISTENER
S – squarely face the person to show you are ready to listen to them O – open your posture, to indicate you are open to their words
(uncross legs and arms)
L – lean forward, to show you are listening
E – eye contact is maintained, to show you are concentrating on what is being said
R – relax, to help the other person feel