In society today, human interaction is an important part of our lives. Devito (2009) suggests that as people we need to interact, share our ideas, influence others, and feel needed. Communication occurs in everyday encounters and influences the development and maintenance of our relationships (Gudykunst & Shapiro, 1996). For these relationships to be successful we need strong communication skills. Effective Communication requires both verbal and nonverbal skills to assist the other person in understanding what we are trying to convey (Hargie & Dickson, 2003). At times however, communication can breakdown for variety of reasons. Effective communication is complicated there are many elements that impact the communication process (DeVito, 2009). It is essential then, to develop and refine interpersonal skills by practising effective communication, this is beneficial to everyone in both personal and professional relationships (Dresner M 2005). The following paper will discuss the communication process, including verbal and non-verbal interactions and emotional intelligence along with key terms, and factors that impact on communication, Successful strategies and common failures will also be discussed using current literature.
DeVito (2009) States that communication transpires in many characteristics, including Intrapersonal, Interpersonal, Group, Organisational and Mass Communication. Intrapersonal Communication is the internal messages our inner thoughts; it involves memory, planning and imagination. Interpersonal or Dyadic Communication is the communication that happens between two people, whereas Group conversation is between three or more people. Organisational Communication is combination of both dyadic and group communication. Mass Communication is planned for larger groups and involves elements of all communication contexts (DeVito, 2009). The impact of communication changes as the volume of people increase (Gudykunst & Shapiro, 1996). Group or