Jessica Anang English 508 11.23.2012 Statement: Having money is more important than having friends. Having money is not more important than having friends. What friends can give you is much more sentimental and special. Money can buy you all the necessity in the world; it can even buy you fake friends‚ but they will be fake to you. They will tell you everything you want to hear never telling you the truth‚ except behind your back. Although real friends can do that it’s better than fake friends
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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personal/sensitive information about employees/customers. Therefore we need to maintain security and make sure that post is given to the correct person it is addressed to. Also we need to make sure that we don’t open private and confidential mail. 1.2- Give examples of security procedures for handling mail in organisations. - Do not open private and confidential mail. - Make sure that mail is given to the person it is addressed to. - Record things such as who the letter is from‚ what it is regarding
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Customer focus Customer satisfaction and loyalty are two important indicators for business. If organizations can meet customer expectations‚ it only can help improve customer satisfaction but not loyalty. However‚ if the quality can exceed customer expectations‚ it can help improve and sustain customer loyalty. There are tremendous practices for performance excellence in terms of customer focus. For example‚ identify different customer groups and understand their needs‚ create an organizational culture
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1.16 ECONOMIC ENVIRONMENT The economic environment constitutes to economic conditions‚ economic polices‚ and the economic system that is important to external factors of business. The economic conditions of the country include: • Nature of the economy of the country. • The general economic situation in the region‚ conditions in resource markets like money‚ material‚ market raw material components‚ services‚ supply markets and so on which influence the supply of inputs to the organisation‚
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Internal Controls Internal controls are all the procedures and measures companies put in place in order to achieve two specific goals related to accounting (Kieso‚ Kimmel‚ & Weygandt‚ 2011). The first goal is the protection against loss of assets from various sources such as theft or accounting error (Kieso‚ Kimmel‚ & Weygandt‚ 2011). Companies‚ clients and shareholders must have assurance that there is suitable control over all business assets like inventory and bank accounts all the
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Understanding the External Environment By Fergus McDermott‚ MMII‚ MBA - Examiner in Professional 2 Stage Strategy & Leadership If you knew everything about tomorrow‚ what would you do differently today? Faith Popcorn In this time of great uncertainty‚ many companies and their executives are wondering which changes will have the greatest impact on their businesses in the year/years ahead. What is certain is that the threats and opportunities facing any business‚ which fall out of change and
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social responsibility. Journal of International Business Studies‚ 37‚ 733–746. Rugman‚ A. M.‚ & Verbeke‚ A. (2008). A regional solution to the strategy and structure of multinationals. European Management Journal‚ 26‚ 305–313. Shenkar‚ O. (2004). One more time: International business in a global economy. Journal of International Business Studies‚ 35‚ 161–171. Vaaland‚ T.‚ Heide‚ M.‚ & Grønhaug‚ K. (2008). Corporate social responsibility: Investigating theory and research in the marketing context. European
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bank’s portfolio depends on both external and internal factors. The external factors can be economy wide as well as company specific. Some of the economy wide factors are: State of the economy Wide swings in commodity prices Fluctuations in foreign exchange rates and interest rates Trade restrictions Economic sanctions Government policies‚ etc. Some company specific factors are: Management expertise Company policies Labour relations The internal factors within the bank‚ influencing
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“Those who heard the first debate on the radio pronounced Nixon the winner. But the 70 million who watched television saw a candidate sick and discomforted by Kennedy’s smooth delivery and charisma. Studies of the audience indicate that those television viewers focused on what they saw‚ not what they heard‚ Kennedy was perceived the winner of the first debate by a very large margin.” In Presidential election image is therefore more important than substance‚ due to the facts that humans are affected
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