President: John A. Lederer Industry: Grocery Stores Position: Market leader in Canada (24th largest in world) Strategy: - Drive costs down (through size and operational efficiencies) - Differentiate its products and stores (using its own brand/private brands and multi-format stores) Industry Overview: - Food retailing was a $66.8 billion business in Canada in 2002. - Grocery retailers occupied 4 of the 10 top retailer rankings in Canada in 2002. - Canada grocery stores co-operate on the supply
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Proposal to Conduct Grocery Store Service Preference Research Prepared for: Clifton’s Grocery Store Prepared by: June 2009 Objectives The overall objective of this study would be to distinguish what customers want in a grocery store. Questions to be addressed include: Which of the competitors provides the best value for select goods? What are the prices of those select goods? What services would customers desire in a full service grocery? Study Design
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mounting losses • The company was reportedly losing money in five of the markets it served • It’s partner-based business model entailed too high a cost structure for the company to achieve profitable growth Key Success Factors of the Online Grocery Business • Online sales must 100% secure to maintain customer loyalty • Companies must strive for lower cost of products being sold • Ample marketing skills and resources – Favourable brand name - Favourable
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Publix Super Markets‚ more commonly known as Publix was founded in 1930 by George W. Jenkins. The grocery chain is an employee owned‚ privately held company. In 2009‚ Publix was ranked ninth on Forbes’s list of America’s largest private companies and number 99 on the Fortune 500 list of all U.S companies for 2010. Publix operates in five states in the southeast‚ Florida‚ Georgia‚ South Carolina‚ Tennessee and Alabama‚ with its headquarters in Lakeland‚ Florida. The company employs over 140‚500 people
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Using the SERVQUAL Model to assess Service Quality and Customer Satisfaction. An Empirical study of grocery stores in Umea. Authors: Chingang Nde Daniel Lukong Paul Berinyuy Supervisor: Sofia Isberg Student Umeå School of Business Spring semester 2010 Master thesis‚ one-year‚ 15 hp Abstract Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important
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self-reported oldest family-owned chain of supermarkets in Houston‚ Texas‚ which can be traced back to rice Boulevard‚ 1937. Although Rice Epicurean was a relatively small player within the Houston grocery industry‚ it tried to compete with the larger chains by maintaining a rich inventory of typical grocery store items as well as gourmet products‚ chef-prepared foods‚ high-quality bakery products‚ and full-service meat departments. Rice Epicurean engaged in home delivery‚ and announced its new Home
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Q2. Explain from a marketing perspective why you would expect gross margin percentage‚ expense to sales ratio‚ net profit margin‚ inventory turnover‚ and asset turnover to be different for a grocery store chain versus a department store chain. Calculations based on data from given case for Winn Dixie and Dillard: | Gross Profit Margin | Expense to sales ratio | Net Profit Margin | Inventory Turnover | Asset Turnover | Winn Dixie | 27.50% | 25.42% | 2.08% | 7.2525 | 4.5267 | | | |
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policy” (6)‚ A&P by John Updike‚ a short story centered on conformity and an adolescent named Sammy claiming his independence. The grocery store represents a box that cages Sammy in and prevents him from experiencing a maturing phase in his life. The every day ritual of the store is “empty” (4) and everyone usually has “nothing much to do” (4). The grocery store never really changes and is a bit of a “Crummy” (6) place to be as customers are as boring as “sheep” (6). Sammy has accepted the bore
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the grocery on the way home. “OK‚” you say‚ though the errand doesn’t exactly fill you with anticipation or excitement. It might if you had a Wegmans on your way home‚ however. Shopping at Wegmans‚ a privately held chain of 67 grocery stores in New York‚ Pennsylvania‚ New Jersey‚ and Virginia‚ is viewed as a fun event—so much so that the company received over 3000 letters from around the country trying to persuade the chain to expand to new cities. Wegmans understands that successful grocery stores
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Webvan: Groceries on the Internet E-commerce MGNT 671 February 22‚ 2000 Ben Neely Brad Smith Sharon Winemiller Background and Problem Statement – Webvan was started in 1996 by Louis Borders and was established to sell groceries over the World Wide Web. George Shaheen resigned as CEO of Anderson Consulting to take advantage of the opportunity to become CEO of Webvan. Webvan‚ which originated as an online grocery service‚ delivers food (including its BestYet label‚ a co-brand
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