Table of Contents EXECUTIVE SUMMARY: This report gives an objective analysis and forecasting on the Stock of Bata Shoe company- The market leader in the tannery footwear in Bangladesh. The purpose of this report is to analyze the investment environment and to forecast an expected return on Bata stock. As a proper equity research report it has many parts. The report starts with a very brief overview of Bata Company and the performance of its stock in the past year. This deals with EPS‚ P/E
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CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64 1. INTRODUCTION 3. The One-Day Course The final stage of your development will involve your attendance on the Customer Care Course. Attending the one-day Customer Care Course will give you an opportunity to further improve and
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INTRODUCTION TO CUSTOMER SATISFACTION Whether the buyer is satisfied after purchase depend on the offers performance inrelation to the buyer expectation. In general satisfaction is a person’s feelings of pleasure or disappointment resulting from comparing a products perceived performance relation to his/her expectations. If the performance falls short of expectation‚ the customer is dissatisfied. If the performance matches the expectationcustomer is satisfied. If the performance exceeds the expectation
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Customer service is vital in today business industry. Customer service‚ by definition‚ is about serving people; it should be genuine‚ personalised and compassionate. They are a valuable resource to business because their feedback helps to shape and improve the business. Our aim is to ensure that the customer feels good but as well as having a memorable experience. This can be achieved by providing and delivering a professional‚ helpful‚ high quality service and assistance before‚ during and after
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The Structure of the Equity Research Report Advanced Company Valuation Uppsala U i U l University it Department of Business Studies © Copyright 2005‚ Joachim Landström. All rights reserved L0- 2 The equity research report template Highlights Investment summary y Valuation Business description Other headings Industry description and competitive position Historical financial analysis Estimates Investment risks Disclosures © Copyright 2005‚ Joachim Landström. All rights reserved 1
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WHY DID EQUITY DEVELOP? HOW DID THE CHANCELLOR’S JURISDICTION OPERATE? I. INTRODUCTION Justice is the `quality of being just; righteousness‚ equitableness‚ or moral rightness’.1 The application of rigid rules can result in a judgement‚ however‚ not justice. The civil law is based on the principle Dura Lex Sed Lex2; this principle holds that the law is harsh‚ but is the law. Therefore‚ a judge can only apply what is written in the law. On the other hand‚ the common law system is based not
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In his article‚ "The Case against Free Will" James Rachels investigates the idea of choice and what makes through and through freedom a vital idea. Rachels additionally contends that just individual and God have unrestrained choice‚ yet God’s ability with the expectation of complimentary will is still under inquiries. There are several main point Rachel mention in this article. Rachels says Darrow’s resistance that individuals that never in charge of their activities‚ in light of the fact that their
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A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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CHAPTER 1 INTRODUCTION INTRODUCTION ABOUT THE STUDY Under the modern marketing concept all marketing activities have to centre the consumer. Effective marketing therefore requires a clear picture of the consumer characteristics. Hence‚ it is the duty of business concern to study such factors to understand the consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information
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Copyright © 2005 Information Systems Audit and Control Association. All rights reserved. www.isaca.org. IT Does Not Matter…Or‚ Does IT? Has IT Moved From a Strategic to a Purely Tactical Function? By Deepak Sarup‚ FCA‚ CISA hen the Harvard Business Review published an article with the catchy title “IT Doesn’t Matter‚” it did not just create a storm in the proverbial teacup. It caused a raging tempest all across the US trillion-dollar IT industry. Harvard dons‚ well-known consultants‚ chief information
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