tricky at best‚ impossible at worst. One way that manager’s and companies can promote the concept of being a learning organization is to assess whether the company is in need of a short-term fix or whether it is more focused on long-term results. Organizational learning is a long-term activity that will build competitive advantage over time and requires sustained management attention‚ commitment‚ and effort. Learning organizations maximize their competitive positions during strong economic times and
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Organizational Culture Inventory The organization I chose to study is T-Mobile USA. I have been working for T-Mobile for almost 5 years now. T-Mobile USA is a telecommunications provider. It’s a subsidiary of Deutshe Telekom in Germany. T-Mobile sells cell phones and provides mobile network service for its customers. I am a technical support representative in one of the many call centers. I have been there through many organizational changes. As shown in the OCI Circumplex‚ the primary style of
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Organizational Culture Inventory Introduction The unit I selected to study is the Sales and Service department of the organization where I am employed‚ Verizon Telecommunications. It is the customer service department in which customers call in to order new service‚ add services or products to existing service‚ and report any questions‚ comments or complaints. In addition to placing orders for services‚ if a customer has a problem or a technical issue‚ my job is to analyze the problem or issue
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ORGANIZATIONAL CULTURE & STRUCTURE Outline Prepared By: Marnela Kathleen V. Pasamba‚ RN MSN I I. Organizational Culture A. Definitions 1. Gareth Morgan: set of beliefs‚ values and norms‚ together with symbols like dramatized events and personalities‚ that represents the unique character of the organization and provides the context for action in it and by it. 2. Edgar Schein: a pattern of shared basic assumptions that the group has learned as it solved its problems that has worked well
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has employed multiple strategies to evolve its organizational culture and embed specific principles‚ attitudes‚ expectations‚ and behaviors as organizational norms (Kinicki & Williams‚ 2013). After merging Bell Atlantic‚ GTE‚ and AirTouch Cellular into one company to form Verizon‚ the company established its Company Credo to direct the actions of all leaders and employees (Strigl & Swiatek‚ 2011). Verizon’s Company Credo formally outlines their culture of focusing on the customer first‚ keeping integrity
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International Journal of Manpower Emerald Article: Impact of ISO 9000 on organizational climate: Strategic change management experience of an Indian organization James Thomas Kunnanatt Article information: To cite this document: James Thomas Kunnanatt‚ (2007)‚"Impact of ISO 9000 on organizational climate: Strategic change management experience of an Indian organization"‚ International Journal of Manpower‚ Vol. 28 Iss: 2 pp. 175 - 192 Permanent link to this document: http://dx.doi.org/10.1108/01437720710747983
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Dallas Hasty Dr. Dutch July 28‚ 2014 Organizational Culture and Leadership Behind every successful leader is a vibrant culture that engages and energizes employees. In almost every case‚ that culture has been defined‚ shaped and personified by the leader. Shaping a culture is a formidable task‚ since many of the valuable qualities a leader might have are never taught in a classroom. Culture is defined as "the set of key values‚ assumptions‚ understandings‚ and norms that is shared by members
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Introduction Organizational culture is a set of key values‚ assumptions‚ and beliefs that are shared by an organization’s members. The combined key values create a custom attitude or culture that is followed by the organization’s members. The culture represents the "personality of the organization" (McNamara‚ 1999). Through the observation of employee behavior one can help predict an organization’s culture that influences its business attitude. Organizational culture can also help distinguish two
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Organizational Culture Christine Mayers Argosy University Abstract When we look at organizational culture‚ we are looking at the personality of an organization. Culture is basically comprised of the values‚ norms‚ and tangible signs of an organization. Managers and employees of an organization if working long enough with one organization soon sense the particular culture of the organization. Rational and irrational decision making are key when it involves working with different cultures
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According to chapter 18‚ organizational culture can be defined as “a set of values held by individuals in a firm that help employees understand acceptability of actions.” Depending on this definition‚ Costco also has a unique value that is different from other distribution enterprise and can be accepted by their employees well. A primary source of organizational culture is the company founder. Costco’s founder‚ Jim Sinegal‚ have created a long-lasting management culture that their job is never finished
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