Impact of Iso 9000 on Organizational Climate: Strategic

International Journal of Manpower
Emerald Article: Impact of ISO 9000 on organizational climate: Strategic change management experience of an Indian organization James Thomas Kunnanatt

Article information:
To cite this document: James Thomas Kunnanatt, (2007),"Impact of ISO 9000 on organizational climate: Strategic change management experience of an Indian organization", International Journal of Manpower, Vol. 28 Iss: 2 pp. 175 - 192 Permanent link to this document: http://dx.doi.org/10.1108/01437720710747983 Downloaded on: 09-07-2012 References: This document contains references to 59 other documents To copy this document: [e-mail] This document has been downloaded 2583 times since 2007. *

Users who downloaded this Article also downloaded: *
François Des Rosiers, Jean Dubé, Marius Thériault, (2011),"Do peer effects shape property values?", Journal of Property Investment & Finance, Vol. 29 Iss: 4 pp. 510 - 528 http://dx.doi.org/10.1108/14635781111150376 Laura C. Engel, John Holford, Helena Pimlott-Wilson, (2010),"Effectiveness, inequality and ethos in three English schools", International Journal of Sociology and Social Policy, Vol. 30 Iss: 3 pp. 140 - 154 http://dx.doi.org/10.1108/01443331011033337 Aryati Bakri, Peter Willett, (2011),"Computer science research in Malaysia: a bibliometric analysis", Aslib Proceedings, Vol. 63 Iss: 2 pp. 321 - 335 http://dx.doi.org/10.1108/00012531111135727

Access to this document was granted through an Emerald subscription provided by MANAGEMENT COLLEGE OF SOUTHERN AFRICA For Authors: If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service. Information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.com With over forty years ' experience, Emerald Group Publishing is a leading independent

References: Aarts, F. and Vos, E. (2001), “The impact of ISO registration on New Zealand firms’ performance: a financial perspective”, The TQM Magazine, Vol. 13 No. 3, pp. 180-91. Ashforth, B. (1985), “Climate formation: issues and extensions”, Academy of Management Review, Vol. 10 No. 4, pp. 837-47. Bannister, K. (1995), “What is ISO 9000 and why should you care?”, Plant Engineering & Maintenance, Vol. 18, pp. 25-31. Bowers, D. (1976), Systems of Organization, University of Michigan Press, Ann Arbor, MI. Brecka, J. (1994), “Study finds that gains with ISO 9000 registration increase over time”, Quality Progress, May, pp. 20-1. Brown, A., Van der Wiele, T. and Loughton, K. (1998), “Smaller enterprises’ experiences with ISO 9000”, International Journal of Quality & Reliability Management, Vol. 15 No. 3, pp. 273-85. Campbell, J.P., Dunnette, M., Lawler, E.E. and Weick, K.E. (1970), Managerial Behavior, Performance, and Effectiveness, McGraw-Hill, New York, NY. Cartin, T.J. (1993), Principles and Practices of TQM, ASQC Quality Press, Milwaukee, WI. ´s, ´ Casadesu M. and Jimenez, G. (2000), “The benefits of the implementation of the ISO 9000 standard: empirical research in 288 Spanish companies”, The TQM Magazine, Vol. 12 No. 6, pp. 432-41. Drexler, J.A. (1977), “Organizational climate: its homogeneity within organizations”, Journal of Applied Psychology, Vol. 62 No. 1, pp. 38-42. Emery, C. and Timothy, J.G. (1996), “Role of organizational climate in the implementation of total quality management”, Journal of Management Issues, Vol. 8, pp. 12-15. Field, G.R. and Ableson, M. (1982), “Climate: a re-conceptualization and proposed model”, Human Relations, Vol. 35 No. 3, pp. 191-201. Franklin, J.L. (1975), “Down the organization: influence processing across levels of hierarchy”, Administrative Science Quarterly, Vol. 15 No. 2, pp. 153-64. Goleman, D. (2001), Primal Leadership, Bantam Books, New York, NY. Gordon, J. (2004), Pfeiffer’s Classic Inventories, Questionnaires, and Surveys for Training and Development, John Wiley & Sons, San Francisco, CA. Gotzamani, K.D. and Tsiotras, G.D. (2001), “An empirical study of the ISO 9000 standards contribution towards total quality management”, International Journal of Quality & Reliability Management, Vol. 21 No. 10, pp. 1326-42. Gupta, A. (2000), “Quality management practices of ISO vs non-ISO companies: a case of Indian industry”, Industrial Management & Data Systems, Vol. 100 No. 9, pp. 451-5. Gupta, Y.K. (1994), Teacher’s Personality and Organizational Climate, Shree Publishing House, New Delhi, pp. 22-3. Hay/McBer (2000), Operating Income and the Organizational Climate Dimensions, White Paper, Hay/McBer, Boston, MA. Huarng, F., Horng, C. and Chen, C. (1999), “A study of ISO 9000 process, motivation and performance”, Total Quality Management, Vol. 10 No. 7, pp. 1009-25. Hunt, B. and Beardsley, J. (1993), “ISO? Baldrige? Either? Neither? Both?”, Proceedings of the Association for Quality and Participation: 15th Annual Spring Conference, New Orleans, LA, 3-6 May, pp. 223-33. Ingles, S. (1994), “Bridging employee involvement process with TQM and ISO 9000 system”, Proceedings of the Association for Quality and Participation: 16th Annual Spring Conference, Cincinnati, OH, 18-21 April, pp. 207-11. Ingles, S. and Menreno, J. (1998), A Study on Organizational Climate and its Relationship with Profits, Hay Group, Boston, MA. ISO (1996), ISO 9000: Quality Management System, International Organization for Standardization, Geneva. ITC (1996), ITC 9000: Applying ISO 9000 Quality Management System, International Trade Centre, Geneva. Jackson, P. and Ashton, D. (1995), Achieving BS EN ISO 9000, Kogan Page, London, pp. 31-46. Jones, A.P. and James, L.R. (1979), “Psychological climate: dimensions and relationships of individual and aggregated work environment perceptions”, Organizational Behavior and Human Performance, Vol. 23, pp. 201-50. Joyce, W. and Slocum, J. (1982), “Climate discrepancy: refining the concepts of psychological and organizational climate”, Human Relations, Vol. 35 No. 11, pp. 951-72. Kanter, R.M. (1983), The Change Masters, Random House, New York, NY. Kumar, S. (1993), “Quality and HRD: in close encounters”, in Rao, T.V., Silveira, D.M., Srivastava, M. and Vidayasagar, R. (Eds), HRD in the New Economic Environment, Tata McGraw-Hill Publishing Company, New Delhi, pp. 52-173. Likert, R. (1961), New Patterns of Management, McGraw-Hill, New York, NY. Litwin, G.H. and Stringer, R. (1968), Motivation and Organizational Climate, Harvard University Press, Boston, MA. Middlemist, R.D. and Hitt, M.A. (1981), “Technology as a moderator of the relationship between perceived work environment and subunit effectiveness”, Human Relations, Vol. 34 No. 6, pp. 517-32. Moran, E.T. and Volkwein, J.F. (1992), “The cultural approach to the formation of organizational climate”, Human Relations, Vol. 45 No. 1, pp. 19-47. Mudrack, P. (1989), “Group cohesiveness and productivity: a closer look”, Human Relations, Vol. 42 No. 9, pp. 771-85. O’Driscoll, M.R. and Evans, R. (1988), “Organizational factors and perceptions of climate in three psychiatric units”, Human Relations, Vol. 41 No. 5, pp. 371-88. Pareek, U. (1979), MAO Scales, Indian Institute of Management Press, Ahmedabad. Pareek, U. (1981), Motivational Analysis of Organizations – Climate (MAO-C), Indian Institute of Management Press, Ahmedabad. Pareek, U. (1989), “Motivational Analysis of Organizations – Climate (MAO-C)”, in Pfeiffer, J.W. (Ed.), The 1989 Annual: Developing Human Resources, University Associates, San Diego, CA, pp. 161-80. Pareek, U. (1993), Making Organizational Roles Effective, McGraw-Hill, New Delhi. Pareek, U. (1998), Training Instruments for Human Resource Development, Tata McGraw-Hill, New Delhi. Pareek, U. (2000), Actualizing Managerial Roles, Tata McGraw-Hill, New Delhi. Pareek, U. (2002), Training Instruments for HRD and OD, Tata McGraw-Hill, New Delhi. Impact of ISO 9000 191 IJM 28,2 192 Pareek, U. (2003), Understanding Organizational Behaviour, Oxford University Press, New Delhi. Pareek, U., Rao, T.V. and Pestonjee, D.M. (1981), Behavior Process in Organizations, Oxford and IBH Publishing Co., New Delhi, pp. 412-22. Pfeiffer, J.W. (Ed.) (1989), The 1989 Annual: Developing Human Resources, University Associates, San Diego, CA, pp. 161-80. Powell, G.N. and Butterfield, D.A. (1978), “The case for subsystem climates in organizations”, Academy of Management Review, Vol. 3 No. 1, pp. 151-7. Powell, T.C. (1995), “Total quality management as competitive advantage: a review and empirical study”, Strategic Management Journal, Vol. 16 No. 1, pp. 441-54. Rothery, B. (1992), ISO 9000, Productivity and Quality Publishing, Madras. Schneider, B. and Bartlett, C.J. (1970), “Individual differences and organizational climate, II: measurement of organizational climate by the multitrait-multirater matrix”, Personnel Psychology, Vol. 23, pp. 493-512. Srivastava, A.K. (1992), “ISO 9000 as a tool for organizational change and work redesign”, Proceedings of the XIV Annual Spring Conference, AQP, USA. Taylor, W.A. (1995), “Senior executives and ISO 9000”, International Journal of Quality & Reliability Management, Vol. 12 No. 7, pp. 40-57. Tenner, A.R. and DeToro, I.J. (1992), Total Quality Management: Three Steps to Continuous Improvement, Addison-Wesley, Reading, MA. Watkin, C. and Hubbard, B. (2003), “Leadership motivation and the drivers of share price: the business case for measuring organizational climate”, Leadership and Organization Development Journal, Vol. 24 No. 7, pp. 380-6. Further reading Gavin, J.F. (1975), “Organizational climate as a function of personal and organizational variables”, Journal of Applied Psychology, Vol. 6 No. 1, pp. 135-49. Oakland, J.S. (1989), Total Quality Management, Butterworth-Heinemann, Oxford. Roth, W. (1989), “Quality through people: a hit for HR”, Personnel, November, pp. 50-2. Schneider, B. (1975), “Organizational climate: an essay”, Personnel Psychology, Vol. 28 No. 4, pp. 447-70. Wickens, P. (1987), The Road to Nissan: Flexibility, Quality, Teamwork, Macmillan Press, London. About the author James Thomas Kunnanatt was Professor of Management and Head of Business Administration Department at Rajagiri College of Social Sciences, Mahatma Gandhi University, India. At present he teaches at the United Arab Emirates University – the national university of the United Arab Emirates. He can be contacted at: [e-mail]; [e-mail] To purchase reprints of this article please e-mail: [e-mail] Or visit our web site for further details: www.emeraldinsight.com/reprints