WORK BOOK-Unit 1(SHC 31) Unit 1 (SHC 31)- Promote Communication in Health‚ Social Care or Children’s and Young People’s Settings Unit aim: This unit explores the central importance of communication in such settings‚ and ways to meet individual needs and preferences in communication. It also considers issues of confidentiality. Credit value-3 Level 3 This workbook covers the following elements: Learning outcomes: There are four learning outcomes to this unit1. Understand why effective
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of confidentiality. It is the right of every parents/carer that information about them is respected‚ kept in confidence‚ safely‚ securely and in the accordance with the Data Protection Act 1998. A teaching assistant needs to understand how important it is to respect confidentiality if we went to gain and keep respect of other adults and parents in the settings‚ although it is the most difficult to maintain. There is also legislation about confidentiality which gives children and their family their
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Unit 9 Promote Good Practice in Handling Information in Health and Social Care Settings 1.1 Identify legislation and codes of practice that relate to handling information in health and social care. There are several forms of legislation and codes of practice relating to handling information in health and social care including: Data Protection act 1998 Freedom of information act 2000 Disability discrimination act 1998 Health and social care act 2012 Codes of practice set out by the CQC and the general
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pieces of legislation (to include codes of practice) which schools have to follow. Explain how each of these affect work in schools. Legislation refers to the actual law enacted by a governing or legislative body at national or local level. There are legislations for more or less all aspects of life but we are particularly going to discuss the ones that affect schools. These laws are produced and implemented in order to protect children and the people who work with children. Legislations ensure their
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The Data Protection Act (UK – 1998‚ Malta – 2001): The DPA concerns the “collection‚ recording‚ organization‚ storage‚ adaptation‚ alteration‚ retrieval‚ gathering‚ use‚ disclosure‚ blocking‚ erasure or destruction of personal data”. The purpose of the Data Protection Act: a. The purpose of the DPA is to protect living individuals against the misuse of their personal data. Examples of such misuse could include exposing of personal data without obtaining prior permission from the data subject
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D1) A primary school for children aged between 5 and 7 years provides education for all children. A non private primary school is a statutory setting witch means that it has been past by law by parliament‚ this means they have pasted a law to say that the service either must or can be provided by them. Primary school setting must follow the national curriculum witch is what the school must teach the children literacy‚ numeracy‚ and science this is what the school should provide for the children
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Understand how to handle information in social care settings In order to demonstrate an understanding of how to handle information‚ we must first define exactly what we mean by that term. Information‚ or data‚ about an individual covers any known and accessible records where an individual may be identified through the use of said data‚ including‚ but not limited to‚ their name‚ medical conditions‚ date of birth‚ medications‚ details of care requirements and religious preferences. These are the
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How to work within the supporting legislation‚ regulation and codes of practice The legal framework for protection of children There are main children legislations that workers need to understand. All legislations always lead to benefits of children. Previous to rules of the Children Act of 1989 and 2004‚ there were many pieces of child care legislation which were too complex and incomplete‚ easier to understand‚ most of these rules are not 100% completely link to benefits of children’s needs.
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Unit 71‚ Outcome 1 Explain how current and relevant legislation and policy affects work with children and young people. Current legislation is the result of The children Act 1989 which was brought in to ensure that all people who work with children worked together and was clear about their responsibility’s and knew how to act if allegations of child abuse were made.Following the death of Victoria Climbie in the year 2000 an independent inquiry highlighted many problems with how reports of neglect
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COMPLAINT HANDLING AND SERVICE RECOVERY RELIABILITY IS CRITICAL IN SERVICE BUT… In all service contexts‚ service failure is inevitable. Service failure occurs when service performance falls below a customer’s expectations in such a way that leads to customer dissatisfaction. Service recovery refers to the actions taken by a firm in response to service failure. KEY QUESTIONS FOR MANAGERS TO ASK ABOUT CUSTOMER COMPLAINING BEHAVIOR Why do customers complain? What proportion of unhappy
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