1. Describe the customer value proposition and the profit model that underlay Comfort Taxi’s business model. Customer Value Proposition Who is the Customer. Comfort Transportations customers are taxi cab drivers (internal)‚ and those who need taxi services (external). What does the customer value? Taxi Cab Drivers value easy access to external customers and ease of use for the other problems they must worry about such as rental fees and gas. External Customers value lower wait times‚ ease
Premium Taxicab Customer service Customer relationship management
Study – Strategic Management Contents 1. What are Samsung’s Business Model and CVP (customer value proposition)? (30 marks) 3 Samsung Business Model – Canvas 3 Key Partners of Samsung 3 Key activities of Samsung 3 Key Resources 3 Cost structure 3 Revenue screams 4 Value Proposition 4 Customer relationships 5 Channels 5 Customer segments 5 Business Model Assessment: 5 Customer value proposition – Samsung 6 2. What are Samsung’s Dynamic Capabilities (30 marks) 8 3. How
Premium Strategic management Smartphone Customer service
company. * Customer satisfaction This research model is a perfect example of benefits that a company gains by having positive relationships with their customers: Dagger‚ T‚ O’Brien‚ T (2010‚ p. 6) * When customers have Confidence Benefits with a company‚ this means that they know they will get the highest level of service from a provider and feels confident in purchasing from the company. * When customers receive Social Benefits from a company‚ this means the customer has developed
Premium Management Customer Customer service
Tap & Jazz! A Skill For A Lifetime! As a child I wasn’t able to participate in too many activities. I had two other siblings and it just wasn’t feasible for my parents to enroll us in a lot of extracurricular events. My sister took ballet as a child. I would attend classes with her and I would watch her perform her routines. I became interested in what she did but I didn’t think “ballet” was for me‚ but I did want to participate in some form of performing arts. I liked to dance but ballet was too
Premium Tap dance Dance Performance
delivers more for less Value players will probably challenge your company. How will you respond? Robert J. Frank‚ Jeffrey P. George‚ and Laxman Narasimhan Companies offering the powerful combination of low prices and high quality are capturing the hearts and wallets of consumers in Europe and in the United States‚ where more than half of the population now shops weekly at mass merchants like Wal-Mart and Target‚ up from 25 percent in 1996. These and similar value players‚ such as Aldi
Premium Low-cost carrier Competition Price
Capabilities Analysis What is it? Capabilities analysis helps clarify the major sets of activities‚ skills‚ and resources that drive value to customers. When do we use it? Capabilities analysis can be useful at the time of strategy formulation—when firms are assessing which strategic options are currently feasible—and may be included in a broader process of determining strengths‚ weaknesses‚ opportunities‚ and threats (SWOT). In addition‚ capabilities assessment can be used as an initial
Premium Marketing Strategic management Value network
attract customers and succeed. 2. Describe the three broad categories of a customer value proposition. Three customers value propositions: * Customer Intimacy: Company stays close to its customers and satisfy customers’ needs better than that of the other competitors. * Operational excellence: Company provides values to its customers by excelling in operational activities such as: delivering‚ pricing‚ customer services. * Product leadership: Company adds value to its customers by providing
Premium Manufacturing Lean manufacturing Six Sigma
company having 5% market share in landline‚ has challenged Meridicom by offering life time free broadband to business users who are willing to accept a long term contract. The customers largely being affected in this case are the business users which are currently paying around 450 Euros per year to Meridicom. Though the customers might be enticed by the low cost services‚ the cost of switching involves changing the landline services as well as the uncertainty about the network speed and services offered
Premium Customer service Customer Value added
boundaries across industries or businesses or markets or geographies or customer experiences become blurred‚ resulting in new business opportunities to serve customer needs and improve customer value. To manage in a convergent economy‚ executives must understand the key drivers of a broader concept of convergence as well as how to detect and leverage convergence. By using a multidimensional framework with changing customer needs as the anchor‚ they can better position their firms or fine tune
Premium Convergence Competition Technology
Nespresso (innovation) 1. What is Nespresso’s customer value proposition? Customer value proposition: always start with the needs. The customer has money‚ so the company will give the customer a value proposition The company has to deliver the value and then communicate it “competitively”. Need Value proposition Caffeine Quick Good taste Good smell Convenience Texture Lifestyle Status Novelty Variety Consistent high quality‚ fresh taste and personalized‚ exclusive coffee experience and service
Premium Awareness Aesthetics Marketing