Customer Trust in the Salesperson: An Integrative Review and Meta-Analysis of the Empirical Literature John E. Swan Michael R. Bowers Lynne D. Richardson UNIVERSITY OF ALABAMA AT BIRMINGHAM The development of trust between salespeople and their customers has traditionally been considered a critical element in developing and maintaining a successful sales relationship. This article presents the first comprehensive literature review and meta-analysis of the antecedents of trust and consequences
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Holiday Inn is a multinational brand of hotels that is run by the Intercontinental Hotels Group (IHG). The Intercontinental Hotels Group carries the Holiday Inn throughout the world to different destinations like South Asia‚ Europe and the Americas. They provide the guest with different brands that cater to their needs. There are 7 different brands throughout the world that provide services such as food and beverage‚ lodging‚ conventions‚ meetings and timeshares. These brands are Holiday Inn‚ Holiday
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One of the well know socialists of the twentieth century is Robert K. Merton (1910-2003). He is a major theorist who is known for creating several pivotal sociological concepts. One of his most important achievements has been the established connection between theory and research‚ thereby making the way for the course of sociology. Merton favored what he called middle range theories: these are theories that “lie between minor but necessary working hypotheses that evolve in abundance during day to
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Delivering Customer Value – Customer Relationship Marketing Introduction In the past few decades Customer relationship was none existence with business organization making no effort to build relationships with its customers. But since then strong competition has forced business to form long lasting relationships with its customers‚ if it needs to stay in business. The term Customer Relationship Marketing first emerged during the 1990’s. It was made possible due to the advancement in IT and
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Trust is the very thing that everybody in this world desires‚ or at least should desire from one another. Who wants to have a friendship or relationship without trust? Nobody does. Without trust‚ there is no friendship‚ and without friendship‚ there is no love. I believe that trust is an even greater compliment than to be loved! I believe George Macdonald said it best when he stated "To be trusted is a greater compliment than to be loved." When I read this quote for the first time‚ I thought to myself
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Strain Theory also known as the anomie theory is based off of Robert Merton. “Industrialized U.S. society heavily emphasizes the cultural value of success (The American Dream) he believes that deviant behaviors is caused by innovation (Thio‚ 2013). Meaning that individuals in lower social class will become deviant due to lack of resource and education. According to this theory individuals will become deviant because they have little to nothing to work with‚ while are trying to reach the American
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Short Essays on the JP Morgan Trading Losses of the summer of 2012 LEG100 10/27/2013 JP Morgan Organizations such as the Securities Exchange Commission and the Commodities Futures Trading Commission are independent agencies that are legally charged with regulating and providing guidelines for the trading and or exchanging of the goods and services within their respective jurisdictions. The Securities Act of 1934 has fully empowered the SEC to do a periodic evaluation of reports from companies
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Robert Sternberg’s Triangular Theory of Love In 1986‚ a psychologist Robert Sternberg proposed the triangular theory of love. This theory explains the topic of love in an interpersonal relationship. The three components of love according to the theory are intimacy‚ passion‚ and decision/commitment. Different stages and types of love can be explained as different combinations of these three elements. Intimacy encompasses feelings of attachment‚ closeness‚ connectedness and bondedness. Passion
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Relevant Basic Definitions Trust is defined as an equitable obligation‚ binding a trustee to deal with property over which he/she has control for the benefits of beneficiaries. A trustee could be a beneficiary as long as he/she is not the only one. Trustee is the person who is the legal owner and controller of the trust property. The trustee‚ who is usually appointed in the trust deed‚ manages the trust on behalf of the beneficiaries and is held accountable by being subject to fiduciary duties.
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CRIMINAL COMMITMENT Criminal Commitment First‚ I want to tell you what is criminal commitment. Its a legal procedure by which a person who is found not guilt of a crime by reason of insanity must be confined in a psychiatric hospital or facility. In order to become criminal committed a person must stand trial and the trier of the fact (jury) must determine weather the person is not guilty by reason of insanity. After that person is found not guilty by reason of insanity they are acquitted of
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