REVIEW OF LITERATURE This chapter attempts to review different literatures on customer satisfaction with reference to hotel industry and presents various studies made regarding the issues related with hotel industry and customer satisfaction. Customer – Definitions Paul S. Goldner (2006) 1 defines‚ “…a customer is any organization or individual with which you have done business over the past twelve months”. Grigoroudis‚ E and Siskos‚ Y (2009) 2 provide definition for ‘customer’ upon two approaches:
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Employee Benefits Theatric L. Ishmon Upper Iowa University Human Resource Management October 19‚ 2012 Abstract Employee benefits could possibly be one of the most important factors that employees look at when deciding on a place of employment. As employers are not legally required to grant all benefits‚ some voluntarily grant legally not required benefit as a way of differentiating their organization from their competitors. Because of the many forces that must be weighed and kept in balance
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A SUMMER TRAINING PROJECT REPORT ON “ A Study Of Employee Retention Techniques At Indian Railway” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2011-13 UNDER THE GUIDANCE: SUBMITTED BY: Ms. Hema Kataria NRANAJAN KUMAR SINGH FACULTY (Management)‚ CPJCHS ENROLLMENT No. 12921501710
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Cultural Retention‚ Renewal and Erasure Culture can be defined as the way of the life of a people‚ with regards to both the material and non-material aspects. However‚ as a result of a developing and maturing society‚ in addition to the birth of various generations and external influences‚ these “ways of life” can be inadvertently retained‚ renewed and even discarded. Our own Caribbean society‚ specifically Barbados is not exempt from such occurrences. Cultural Erasure is the gradual removal
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Health and Safety Executive Managing competence for safety-related systems Part 1: Key guidance © Crow n copyright 2007 This guidance is issued by the Health and Safety Executive‚ the Inst itution of Engineering Technology and t he B rit ish Computer Society. Following t he guidance is not compulsory and you are f ree t o take other act ion. But if you do follow the guidance you will normally be doing enough to comply with t he law in Great Britain where t his is regulated by t he H ealt
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erroneous because of its narrow view about the real performance of the employee. It needs to be updated and revised in order to complement the needs of the industry and fit to a dynamic working environment. There may be some built – in biases in the minds of the rater ‚ based upon his own perception of things‚ people and performances. A person maybe rated higher because he is a “nice” person or because of his seniority. The study limits its scope within the Butuan Branch ULDI and focuses on the ongoing
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that grade retention gives another chance for the student in trouble to “get it right” the second time. On the other hand‚ opponents argue that the harms retention bring outweigh the benefits. Though there are valid arguments on both sides of this issue‚ those who disagree with grade retention policy have a strong case for the following reasons: * Gains of grade retention is only short term whereas its losses occur in long term. * Retention undermines children’s self-esteem. * Retention prevents
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1. Introduction In the article “Why Managers Should Care about Employee Loyalty” by Timothy Keiningham and LerzanAksoy; Benjamin Schneider‚ professor emeritus at the University of Maryland‚ has shown conclusively that employee’s loyalty-related attitudes precede a firm’s financial and market performance. Also he stated that there is a much greater payoff in working on improving the human factor than what people believe it to be. Researchers at University of Pennsylvania found out that‚ by spending
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team to the change the process? 4. Question 3 Being the HR Manager‚ what is your proposal to young directors to implement best HR practices and processes in this 30 year-old company with over 2000 employees? 5. Conclusion 6. Annexure I – Case Study 1. EXECUTIVE SUMMARY Rolex Mudalali’s Biscuit Manufacturing Plant Rolex Mudalali is said to be a leading businessman in the hill country who owns the largest and the one and only state of the art biscuit manufacturing plant
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London School of Commerce Westminster International College MBA FOR EXECUTIVES MODULE ASSIGNMENT : HUMAN CAPITAL MANAGEMENT Student Name Student Registration No. Module Lecturer Module Tutor Mohd Nazlee bin Idris 0022NENE0113 (MBA) Dr. Lester C. Massingham Dr. Selvamalar Ayadurai Date Submitted Total Wordcount 16th February 2013 4499 Words (not including this coversheet and the reference list) SLIDE 1 - INTRODUCTION London School of Commerce(2013‚P.22) in a way mentioned that in order to
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