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Unit 201 Diploma Level2 Health and Social Care

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Unit 201 Diploma Level2 Health and Social Care
Unit 201:- Principles of communication in adult social care settings.

Outcome one: - Understand why communication is important in adult social care settings 1.1 Identify different reasons why people communicate.
Communication is essential in everyday life. The more efficient and effective we communicate the better quality of life we can achieve not only for ourselves but for those around us. We need communication for numerous reasons: - * To build/maintain relationships e.g. family, friends, parenting, working etc. * For emotional intimacy. * Conduct business. * To learn and to educate. * For pleasure e.g. Storytelling, film, music etc.

1.2 Explain how effective communication affects all aspects of working in adult social care settings.
Effective communication skills are crucial in jobs in the adult social care sector. As care professionals it is our responsibility to make sure that our communication skills meet the needs of the individuals whom we work with. We communicate with a variety of people whilst at work and it is essential we build the best communication relationships we can.

Tenants.
Having a good communication relationship with my tenants is a vital part of relationship building, good relationships with our tenants enables us to care for them in the best way as we gain their trust, a greater understanding of them and their needs. By communicating well we can enable them to develop and work together to maximise their quality of life. It is important that I am adaptable to the tenants needs and be able to respond to various different ways of communicating as everyone needs and preferences are different.

Colleagues.
Communicating well amongst our team enables us to work in the most efficient and effective way we can. By having good teamwork it ensures happiness of staff and tenants. Poor communication can lead to mistakes and conflict. At Colliers we regularly have talks about how we can improve our

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