1. Understand why effective communication is important in the work setting
1. Identify the different reasons people communicate
People communicate for different reasons, to portray their feelings, emotions, pain, opinions, etc. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client.
People also communicate to promote and maintain their relationships. When people want to exchange information, they have to communicate.
2. Explain how communication affects relationships in the work setting
Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and "I" statements help bring people together because they are behaviours that lead to creating relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.
Furthermore, effective relationships in the work setting enables to you provide help to others, and expect support from them in times of stress and difficulties. This also means promoting a positive working environment where colleagues experience job satisfaction. Parents and carers will also trust practitioners because information is regularly shared where concerns are addressed within an environment that encourages open communication. Practitioners who work together as a team with a common aim will provide the best possible service for