Health And Social Care Level 3 Unit 201
Page 1 Jade Bartley Unit 201: Introduction to communication in health and social care 25.6.14
Q1) Identify the different reasons why people communicate?
There are many reasons why people communicate, one reason why people communicate is to greet one and other and by greeting someone we are showing we take interest to who that person is and prompting them to further conversation and interaction and welcoming them into our lives. Another reason to why we communicate is to express our needs and desires, as in order for our needs to be satisfied we have to communicate to get what we need or want so that we can be comfortable and not in pain or agony or stressed or hungry or tired. Social interaction is another main reason why we …show more content…
However if there is no advocate on site in your work place refer to your manger to have one come in and discuss the issue that needs to be dealt with.
Q11) Define the term confidentiality ?:
Confidentiality is making sure the person is safe; reserving the privacy and dignity of person and that it is up kept within the framework of their care. Protecting sensitive information of individual from others. Also knowing what information can be shared and who to. Lastly and most importantly confidentiality is respecting choices and decisions made by the person in care.
Q12) Describe the ways to maintain confidentiality in day to day communication in your work setting?
In some health and social care settings if you work in an environment where the service users live there then information should be kept in an office. However if for example you are a support worker who visits service users in their own environment then the information should remain in the service user’s home as the information would be the privacy of their own
Q1) Identify the different reasons why people communicate?
There are many reasons why people communicate, one reason why people communicate is to greet one and other and by greeting someone we are showing we take interest to who that person is and prompting them to further conversation and interaction and welcoming them into our lives. Another reason to why we communicate is to express our needs and desires, as in order for our needs to be satisfied we have to communicate to get what we need or want so that we can be comfortable and not in pain or agony or stressed or hungry or tired. Social interaction is another main reason why we …show more content…
However if there is no advocate on site in your work place refer to your manger to have one come in and discuss the issue that needs to be dealt with.
Q11) Define the term confidentiality ?:
Confidentiality is making sure the person is safe; reserving the privacy and dignity of person and that it is up kept within the framework of their care. Protecting sensitive information of individual from others. Also knowing what information can be shared and who to. Lastly and most importantly confidentiality is respecting choices and decisions made by the person in care.
Q12) Describe the ways to maintain confidentiality in day to day communication in your work setting?
In some health and social care settings if you work in an environment where the service users live there then information should be kept in an office. However if for example you are a support worker who visits service users in their own environment then the information should remain in the service user’s home as the information would be the privacy of their own