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13 Tools for Resolving Conflict in the Workplace, with Customers and in Life submit to reddit by Lee Jay Berman
This article was first published in Brilliant Results magazine in its Nov/Dec 2004 issue.
July 2008
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Lee Jay Berman Conflict happens. It is inevitable. It is going to happen whenever you have people with different expectations. This makes conflict management critical, whether avoiding arguments, disputes, lasting conflict or ultimately, litigation. Conflict can be avoided if steps are taken early in a discussion to diffuse anger and facilitate communication, and it can be resolved by applying a series of thoughtfully applied steps. As a full-time mediator and trainer in the fields of negotiation and conflict resolution, I see conflict in its final stages - full blown litigation or on the verge of it in pre-litigation mode. What I have learned in seeing these disputes for 10 years is that most of them could have been resolved in the earliest stages if the people involved applied some of the skills that mediators use to resolve conflict. And wouldn't it be great if companies could resolve these disputes before each side spent hundreds of thousands in litigation costs, before the employee was terminated or before the customer or working relationship was gone forever? Here are some tools for avoiding and resolving disputes in the early stages, before they become full-blown conflicts:
13 Tools for Resolving Conflict in the Workplace, with Customers and in Life submit to reddit by Lee Jay Berman
This article was first published in Brilliant Results magazine in its Nov/Dec 2004 issue.
July 2008
Print
Email
Comment
Subscribe
Lee Jay Berman Conflict happens. It is inevitable. It is going to happen whenever you have people with different expectations. This makes conflict management critical, whether avoiding arguments, disputes, lasting conflict or ultimately, litigation. Conflict can be avoided
This article was first published in Brilliant Results magazine in its Nov/Dec 2004 issue.
July 2008
Comment
Subscribe
Lee Jay Berman Conflict happens. It is inevitable. It is going to happen whenever you have people with different expectations. This makes conflict management critical, whether avoiding arguments, disputes, lasting conflict or ultimately, litigation. Conflict can be avoided if steps are taken early in a discussion to diffuse anger and facilitate communication, and it can be resolved by applying a series of thoughtfully applied steps. As a full-time mediator and trainer in the fields of negotiation and conflict resolution, I see conflict in its final stages - full blown litigation or on the verge of it in pre-litigation mode. What I have learned in seeing these disputes for 10 years is that most of them could have been resolved in the earliest stages if the people involved applied some of the skills that mediators use to resolve conflict. And wouldn't it be great if companies could resolve these disputes before each side spent hundreds of thousands in litigation costs, before the employee was terminated or before the customer or working relationship was gone forever? Here are some tools for avoiding and resolving disputes in the early stages, before they become full-blown conflicts:
13 Tools for Resolving Conflict in the Workplace, with Customers and in Life submit to reddit by Lee Jay Berman
This article was first published in Brilliant Results magazine in its Nov/Dec 2004 issue.
July 2008
Comment
Subscribe
Lee Jay Berman Conflict happens. It is inevitable. It is going to happen whenever you have people with different expectations. This makes conflict management critical, whether avoiding arguments, disputes, lasting conflict or ultimately, litigation. Conflict can be avoided