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Diagnosing Conflict Using the Triangle of Satisfaction Model
Ayanna Clark
Walden University
After reviewing information on the British Petroleum Gulf of Mexico oil spill of spring 2010, I decided to use the Triangle of Satisfaction model to analyze the disaster from the three different positions. BP, the state of Louisiana, and the United States federal government all had very different philosophies when it came to the resolution of the enormous matter. The Triangle of Satisfaction refers to the conflicts of interest (Bounding, K (1962). It reveals three types of interests or needs: substantive, procedural, and psychological. Leaving the center of the triangle represents interest conflicts. Furlong states that conflict occurs when one party belief clashes with the other party belief (Furlong, G. T. 2005). Each party in conflict will have substantive interests related to the outcome or result of the conflict. These same parties will have psychological or emotional interests that are associated to the thoughts and feelings the parties have during the conflict. Lastly, each party has interests related to the method by which the conflict was resolved.
Procedural needs refer to the dispute and resolution process. Individuals and/or parties with procedural needs have issues relating to how the dispute is resolved. BP procedural needs were really simple, they wanted to find the best result while being time and cost efficient. The Deepwater Horizon was part of the Pride of the Transocean fleet of offshore drilling rigs. It was stationed 40 miles off the coast of Louisiana. BP leased the $560-million-dollar rig and was in the process of putting the finishing touches on the oil company’s 18,000-foot-deep Macondo. So a swift and cost effective resolution was their plan of action. From the beginning the State of Louisiana and the US Federal Government main concern were reasoning behind the explosion and the environmental toll that would occur. Both
Ayanna Clark
Walden University
After reviewing information on the British Petroleum Gulf of Mexico oil spill of spring 2010, I decided to use the Triangle of Satisfaction model to analyze the disaster from the three different positions. BP, the state of Louisiana, and the United States federal government all had very different philosophies when it came to the resolution of the enormous matter. The Triangle of Satisfaction refers to the conflicts of interest (Bounding, K (1962). It reveals three types of interests or needs: substantive, procedural, and psychological. Leaving the center of the triangle represents interest conflicts. Furlong states that conflict occurs when one party belief clashes with the other party belief (Furlong, G. T. 2005). Each party in conflict will have substantive interests related to the outcome or result of the conflict. These same parties will have psychological or emotional interests that are associated to the thoughts and feelings the parties have during the conflict. Lastly, each party has interests related to the method by which the conflict was resolved.
Procedural needs refer to the dispute and resolution process. Individuals and/or parties with procedural needs have issues relating to how the dispute is resolved. BP procedural needs were really simple, they wanted to find the best result while being time and cost efficient. The Deepwater Horizon was part of the Pride of the Transocean fleet of offshore drilling rigs. It was stationed 40 miles off the coast of Louisiana. BP leased the $560-million-dollar rig and was in the process of putting the finishing touches on the oil company’s 18,000-foot-deep Macondo. So a swift and cost effective resolution was their plan of action. From the beginning the State of Louisiana and the US Federal Government main concern were reasoning behind the explosion and the environmental toll that would occur. Both
References: Alpert, B. (2010) The feds declare disaster in La., Miss., Ala. Times Bounding, K (1962). Conflict and Defense. New York: Hoper & Row. Furlong, G.T. (2005) The conflict resolution toolbox: Models and maps for analyzing, diagnosing, and resolving conflict. Mississauga, Ontario: John Wiley $ Sons Canada, Ltd www.eoearth.org www.theguardian.com