Requirements for Job of Receiptionist in a Hotel
Hotel Receptionist
Hotel receptionists are the first point of contact for hotel guests. Hotel receptionists, like hostesses in a restaurant, are the first contact a person has when entering an establishment. A hotel receptionist gives a first impression of the entire hotel. Attentive, personable, professional and efficient service make a potential guest feel that they are making the right decision in staying in a particular hotel. A hotel receptionist works mostly with clients and guests but also shares administrative tasks and delegates work to housekeeping and other guest services.
Hotel Receptionist Duties
Like most other industries, the hotel receptionist's duties may vary according to the needs of the employer and the services provided by the organization. Individuals looking to enter this field should have personal qualities like patience and pleasant demeanor as the job involves interacting with customers. Physical traits will also play a part when securing the job as people with charming personalities will be preferred. Here are some duties and responsibilities.
• Greeting the customers as they enter the establishment and offering assistance is one of the first and foremost tasks of a hotel receptionist. They are the first point of contact for the clients.
• The receptionist will check for the booking of the client and give pertaining information. They will address any queries that the client might have at that point of time.
• They will do the necessary financial transactions to ensure that payments are collected and barriers to financial transactions are resolved especially when dealing with foreign clients.
• A receptionist will also keep accounts of the funds received and make note of balance payments. Book keeping is part and parcel of this profession as the job involves taking payments from the client.
• The use of computers and other telecommunication technology is another
Hotel receptionists are the first point of contact for hotel guests. Hotel receptionists, like hostesses in a restaurant, are the first contact a person has when entering an establishment. A hotel receptionist gives a first impression of the entire hotel. Attentive, personable, professional and efficient service make a potential guest feel that they are making the right decision in staying in a particular hotel. A hotel receptionist works mostly with clients and guests but also shares administrative tasks and delegates work to housekeeping and other guest services.
Hotel Receptionist Duties
Like most other industries, the hotel receptionist's duties may vary according to the needs of the employer and the services provided by the organization. Individuals looking to enter this field should have personal qualities like patience and pleasant demeanor as the job involves interacting with customers. Physical traits will also play a part when securing the job as people with charming personalities will be preferred. Here are some duties and responsibilities.
• Greeting the customers as they enter the establishment and offering assistance is one of the first and foremost tasks of a hotel receptionist. They are the first point of contact for the clients.
• The receptionist will check for the booking of the client and give pertaining information. They will address any queries that the client might have at that point of time.
• They will do the necessary financial transactions to ensure that payments are collected and barriers to financial transactions are resolved especially when dealing with foreign clients.
• A receptionist will also keep accounts of the funds received and make note of balance payments. Book keeping is part and parcel of this profession as the job involves taking payments from the client.
• The use of computers and other telecommunication technology is another