Nt1330 Unit 3
Section 1 – Understand how to make and receive telephone calls
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
Feature How / when used
1. Answerphone
It enables caller to leave voice messages. Also I can play back the left messages at any time until it’s deleted. It usually used when the business has a lot of calls and there is no available person to answer the calls. It often used at out of office hours as well.
2. Conference calls
With this feature, more than one people can talk to each other at the same time on the same line. It often used at business conferences when the parties are at different locations but the conference is urgent.
2. Prepare a brief report advising people on:
• How to follow organisational procedures when making and …show more content…
They are the resource upon which the success of the business depends. Good customer relationship can be achieved in ways such as:
Respect – both parties respect one another Communication – both parties keep communication channels open.
4. How do customers demonstrate their own needs and expectations?
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how the company, its employees, products, and services are perceived. Types of feedback include informal feedback, focus groups, feedback forms and customer surveys, customer research and customer complaints. Section 9 – Understand the purpose of reception services and how to follow reception procedures
1. What is the purpose of the receptionist role as the first point of contact in a business environment?
For many companies, the receptionist is often the first point of contact any incoming customer or caller has with that
1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.
Feature How / when used
1. Answerphone
It enables caller to leave voice messages. Also I can play back the left messages at any time until it’s deleted. It usually used when the business has a lot of calls and there is no available person to answer the calls. It often used at out of office hours as well.
2. Conference calls
With this feature, more than one people can talk to each other at the same time on the same line. It often used at business conferences when the parties are at different locations but the conference is urgent.
2. Prepare a brief report advising people on:
• How to follow organisational procedures when making and …show more content…
They are the resource upon which the success of the business depends. Good customer relationship can be achieved in ways such as:
Respect – both parties respect one another Communication – both parties keep communication channels open.
4. How do customers demonstrate their own needs and expectations?
Customers have expectations of all the companies with which they transact business. These expectations may be predominantly unspoken but, all the same, they have a strong influence on how the company, its employees, products, and services are perceived. Types of feedback include informal feedback, focus groups, feedback forms and customer surveys, customer research and customer complaints. Section 9 – Understand the purpose of reception services and how to follow reception procedures
1. What is the purpose of the receptionist role as the first point of contact in a business environment?
For many companies, the receptionist is often the first point of contact any incoming customer or caller has with that