Outcome 1 – Understand why effective communication is important in the work setting.
1.1 Identify the different reasons people communicate.
There are many reasons why people communicate. We communicate to establish a relationship, we start using eye contact, smiles and general greetings such as ‘hello’. Having good relationships as a practitioner is essential because you are always meeting new parents, colleagues and students. Once established it is important to maintain the relationships. If you fail to maintain relationships it can lead to feelings of insecurity and it’s important not to let this happen in your setting. Another way of beings able to maintain relationships is to have small talk. It will make people feel welcome and secure, especially as you will be showing them that you care enough to take an interest. We also communicate to give and receive information, be it verbally, on paper, or through electronic methods such as emails and faxes, it is essentially important that it is shared appropriately and clearly so that it is properly understood. As well as this we communicate to give and receive acknowledgement, reassurance, encouragement and support. Expressing needs and feelings is key to emotional wellbeing in both children and adults. Practitioners need to become experts in interoperating children and young people as many have limitations. Also, expressing thoughts, ideas and opinions means that practitioners are more likely to work as a successful team and all knowledge and ideas are shared and the best outcomes are put into place. 1.2 – Explain how communication affects relationships in the work setting.
If in your setting you have a positive relationship with other members of staff it will lead to a pleasant, comfortable and friendly atmosphere in the working environment. When positive relationships are apparent it is easier