Unit 051 – Promote communication in Health, Social Care or Children’s and Young People’s Settings Outcome 1 – Understand why effective communication is important in the work setting.
1.1 Identify the different reasons people communicate. There are many reasons why people communicate. We communicate to establish a relationship, we start using eye contact, smiles and general greetings such as ‘hello’. Having good relationships as a practitioner is essential because you are always meeting new parents, colleagues and students. Once established it is important to maintain the relationships. If you fail to maintain relationships it can lead to feelings of insecurity and it’s important not to let this happen in your setting. Another way of beings able to maintain relationships is to have small talk. It will make people feel welcome and secure, especially as you will be showing them that you care enough to take an interest. We also communicate to give and receive information, be it verbally, on paper, or through electronic methods such as emails and faxes, it is essentially important that it is shared appropriately and clearly so that it is properly understood. As well as this we communicate to give and receive acknowledgement, reassurance, encouragement and support. Expressing needs and feelings is key to emotional wellbeing in both children and adults. Practitioners need to become experts in interoperating children and young people as many have limitations. Also, expressing thoughts, ideas and opinions means that practitioners are more likely to work as a successful team and all knowledge and ideas are shared and the best outcomes are put into place. 1.2 – Explain how communication affects relationships in the work setting. If in your setting you have a positive relationship with other members of staff it will lead to a pleasant, comfortable and friendly atmosphere in the working environment. When positive relationships are apparent it is easier for practitioners and parents to communicate and share ideas and information as well as trust and support, meaning any problems that may arise between adults can be approached positively and resolved correctly. In Hein site have a good team ethic and effective shared care of pupils will all depend on positive working relationships. Children’s experiences of a setting a mainly based on the relationships they have between practitioners and their peers, although practitioners still need to understand that children and young people are continually developing their communication skills and are learning how to communicate feelings and impulse’s appropriately. Outcome 2 – Be able to meet the communication and language needs, wishes and preferences of individuals. 2.2 – Describe the factors to consider when promoting effective communication. Whilst working in an early years setting you will communicate with parents, children, and outside bodies with varying ranges of communication skills, as well as wishes and preferences. As a practitioner it is essential that you can establish these and respond accordingly, meaning effective communication and good positive relationships. A lot of the time the best way to find out an individual’s wishes, needs and preferences is to ask the person directly, but if this is inaccessible then the families generally know their children better than anyone else, and would be the most assessable route for you to take to retrieve the information. You should at all times behave and communicate politely and courteously with other adults in your setting, be it colleagues or parents. You must ensure that you are appropriately addressing someone and realise that people’s names are part of their individuality and the importance of respecting this. You should not assume that people will want to be called by their first name or assume any titles as many parents do not share the same surname as their child and not all mothers are a ‘Mrs’. You also must not...
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