Knowledge Management

Powerful Essays
Table of Contents
Declaration 0
Question 1a – What is Knowledge Management? 3
DEFINITION 1: 3
DEFINITION 2: 4
DEFINITION 3: 4
DEFINITION 4: 5
Question 1b – What is Knowledge Management? 6
Question 2 – Knowledge Management Tools and Techniques 7
Organisational Structure: 7
Company Culture: 7
External Partnership: 7
Revenue: 8
2. Selection of tools. 8
What they have: 8
What they need: 8
Tools I select: 9
Mind Mapping 9
Database Management System 9
Social Network and Blogs 9
3. Actual product/technique/standard 9
Mind Mapping 9
Database Management System: 10
Social Network: 11
Blog 12
Question 3 – Metadata 14
3.1 A web page: http://smf.edu.sg 14
3.2 A physical object: - Teletype punch from the SNOCOM computer: http://www.nma.gov.au/collections-search/display?irn=30275 14
Works Cited 16

Question 1a – What is Knowledge Management?

DEFINITION 1:
A good operational definition of knowledge management is the deliberate introduction of an improved and more effective information environment. (Koenig, 1999, pg77)
What I do understand from the above definition, is that KM is a process where information is introduced so that efficiency improves in the environment that it is introduced
When it means deliberate, I am to assume it’s more like a teacher student environment - where the source of information comes from the teacher - and the information is absorbed by the students. In this process - knowledge is gained – from the student’s perspective. This teacher-student role is not confined just to schools and educational areas, but in organisations as well. A mentor or a supervisor takes on the role of a teacher to pass on the knowledge on how to perform certain tasks. Or it can be a weekly departmental meeting where information about something new is shared. The mentor or team leader would share a new information, or the members would share something that they have learnt the past week, that they would like to share it with others.

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