Knowledge Management

Powerful Essays
Knowledge Management

"Knowledge management is the set of practices aimed at discovering and harnessing an organization 's intellectual resources. It 's about finding, unlocking, sharing, and altogether capitalizing on the most precious resources of an organization: people 's expertise, skills, wisdom, and relationships. Knowledge managers find these human assets, help people collaborate and learn, help people generate new ideas, and harness those ideas into successful innovations" (Bateman, 2004, p.8-9). One of the most important factors of change in management is the growing need for good, new ideas. Knowledge management is an approach that allows people to produce change. It 's bringing people together and collecting ideas from the group that can provide further success for the company and personally for the employees. A new idea can produce growth and motivation within a company. If the employees and the company as a whole come together and grasp a new idea, it ultimately can lead to new inventions of products and services. (Lineman, 2004.) Knowledge management is the process by which an organization creates, captures, acquires and uses knowledge to support and improve the performance of the organization. Two types of knowledge management are usually defined. The first is identifying knowledge. This means the documents and catalogues knowledge held by individuals and other forms of intellectual capital within the organization. Knowledge documentation generally includes a directory of experts or specialists, a database of best practices, foreign language capabilities, or unique talents or skills. In many organizations these are computer accessible databases of individuals and their competencies in the form of documents: memos, team progress reports, journal articles, resumes, working papers and research reports. The second type of knowledge management functions to facilitate the sharing of knowledge throughout the organization. This is usually



References: Bateman, T.S. (2004). Management: The New Competitive Landscape. New York, New York: McGraw Hill Companies, Inc. Brown, J.S. (2000, May/June). Balancing Act. Peer Reviewed Journal, 78(3), 1-6. Cappel, P. (2001). Finding and Keeping the Best People. Boston, MA: Harvard Business School Publishing Corporation. Drucker, P.F., & Hammond, J.S. (2001). Decision Making. Boston, MA: Harvard Business School Publishing Corporation. Gilmour, D. (2001, October). How to fix Knowledge Management. Peer Reviewed Journal, 81(10), 1-2. Halal, W.E. (1996). The New Management. San Francisco, CA: Berret-Koehler Publishers, Inc. Hammer, M. (2004, Summer). Why Don 't We Know More About Knowledge? Peer Reviewed Journal, 45 (4), 15-18. Hansen, M.T. (1999, May/Apr). What 's Your Strategy for Managing Knowledge? Peer Reviewed Journal, 77 (2), 1-12. Hiser, J. (1998, July). Understanding the Value of Your Employees ' Knowledge. Internal Auditor. (1998, August). Tapping Corporate Knowledge. Peer Reviewed Journal, 55 (4), 1 of 1. Kinney, T. (1999, December). Knowledge Management: Intellectual Capital. Manzoni, J.F. (1999). Managing People. Boston, M.A: Harvard Business School Publishing Corporation.

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