Intern Report On General Banking Of Janata Bank

Topics: Bank, Banking, Cheque Pages: 66 (14502 words) Published: May 2, 2014

Chapter Contents
1.1 Background of the Report
1.2 Significance of the Study
1.3 Problem definition
1.4 Objective of the Study
1.5 Scope of the Report
1.6 Literature review
1.7 Methodology
1.8 Tools used for Analysis
1.9 Limitation of the Study


1.1 Background of the Report
In the age of modern civilization bank is playing a significant role to keep the economic development wheel moving. The corporation of the bank is needed in every economic activity. In fact there is hardly any aspect of development activity where state inspired or otherwise where bank do not have role to play. It gives me immense pleasure that during internship period, as part of the BBA program, I have an opportunity of spending a period of six weeks with a reputed organization where I observed and learned the practice and management. I am very lucky that Janata Bank Ltd. (JB) gave me that opportunity to work as an intern. JB has countrywide branch network thorough, which they provide a comprehensive banking service to their customers, which includes wealthy individuals, corporate clients and financial institutions. Customer’s satisfaction is the top priority of the bank. Bank in its goal has mentioned that customer’s expectations will be meeting through innovative financial products and services. As an intern of Janata Bank Limited I was provided with the topic “general banking functions and Customer Satisfaction- an Observation from Bangla Motor Branch”. Involved various rules and regulations, policies and procedures relation to different banking activities have also been enumerated here. 1.2 Significance of the Study

The prime reason of this study is to become familiar with the practical business world and to attain practical knowledge about the Banking and Corporate world, which is so much essential for each and every business student to meet the extreme growing challenges in job market. It is also known to all of us that there is no alternative of practical knowledge and the practical knowledge is much more durable and useful than the theoretical knowledge. This study will help me to get a true picture of the practical business world, particularly of banking business and also to attain practical knowledge on the various spheres of banking business. So this study is of paramount importance for each and every student regardless of his/her study area or discipline.

1.3 Problem definition
Knowledge and learning become perfect when it is associated with theory and practice. For any business student only curriculum activity is not enough for handling the real business situation, therefore, it is a requirement after the completion of BBA program to involve with a business organization to prepare a long analytical report. So it is an opportunity for the students to know about the field of business through the internship program.

To fulfill this requirement I worked as an intern in Janata Bank Limited (JB) for six weeks. For the internship my preference is to know practically the functions of general banking system studied on Janata Bank Limited (JB) My assigned topic is “general banking functions of Janata Bank Limited and customer satisfaction” which was assigned by my supervisor Sabina Yesmine, Lecturer, dept. of Accounting & Information Systems, University of Dhaka.

On the basis of working experience in the internship period I have tried to prepare the report with my level best to relate the theoretical knowledge with the practical work situation.

1.4 Objective of the Study

Broad Objective
Internship is a process to achieve practical knowledge about some theoretical lesson. It’s most important aspect is to acquire knowledge about the real position. As a practical subject, Management needs some practical knowledge which covers by internship. In this regard, the main objective of the study is to know practically the functions of...
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