Coles Supermarkets is a chain of Australian supermarkets. Founded in 1914 in Melbourne and now owned by parent company Wesfarmers, Coles currently employs over 100 000 staff and serves almost 11 million customers every single week (Coles, 2013). I have worked at my local Coles store now for over 2 years working on customer service and this is why I have chosen to research them for this report. I will be analysing the recruitment and selection policies and procedures put forth and implemented by Coles, and comparing them with Human Resource theories and concepts.
The way in which I gathered my information about how Coles undertakes its recruitment and selection of staff was I first went and spoke with my Store Support Manager and asked her about the procedures in which Coles implements. She then directed me to useful parts of the Coles website where I could find information regarding my questions. I also reminisced upon my time when I was applying for a job at Coles and what I had to do in order to receive an offer.
The key focus areas and concepts in which I will be analysing about Coles recruitment and selection policies will be in relation to the internal and external recruitment practices, the Equal Employment Opportunity (EEO) policies in which Coles aims to follow and implement in the way in which it recruits and hires its employees, the application form and whether or not the questions asked are of an ethical nature, and the electronic system that Coles uses to recruit and select its employees.
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