SHC 21 – Introduction to communication in health, social care or children’s and young people’s settings
Effective communication is vital in every work place with children and young people. Being able to communicate well helps a lot in forming happy relationships, with children and young people, their families and colleagues.
The main reasons why people communicate in work setting are: - To maintain relationships: As I’m a key person, I would ensure that I got to know my key children and their family in order to build and maintain a relationship. - To exchange information: Staff from the nursery or school will supply the parents of the children with information about the child on a day to day basis. Also parents will exchange information with the staff to make sure the children’ daily routine won’t be affected. - To negotiate and liaise with others: A nursery manager (Rachel) will establish a working relationship with other professionals and with other committees of parent groups to discuss policies and procedures. - To express needs and feelings: Children and young people should be given lots of opportunities to express themselves freely and to know that adults will be there to support them. - To develop learning: Children and young people need to observed and given back feedback in order make progression from adults.
Effective communication affects all aspects of work because children and young people will learn to respect and trust adults if they communicate effectively and properly with them. Adults will maintain a stronger relationship with fellow colleagues, parents and other adults if their communication skills are effective. Showing an interest in the individual is very important to maintain an understanding with people. This can be represented by listening carefully, being patient and asking relevant questions.
Using appropriate body language will have a huge impact on how you communicate. If I was to be speaking to a...
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