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Understand why communication is important in the work setting

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Understand why communication is important in the work setting
SHC 21: Introduction to communication in health and social care or children’s and young people’s settings
Identify the different reasons people communicate
There are many different reasons why people have the need to communicate with each other. Establishing good communication will enable adults and children to work together effectively. Essentially we communicate to:
Share information and knowledge with others
To express the way in which we are feeling to others
To enable us to work with others efficiently and effectively
To ensure that we don’t make mistakes
To showcase best practice and encourage the children to communicate effectively
To define roles and responsibilities
To share views, feeling and to express personal preferences
To ensure that we are working safely but sharing information
To build trust with others
To negotiate and problem solve with others
Let others know what you want and need

Explain how effective communication affects all aspects of your work
Working as part of a team, alongside the staff within my setting, is essential to ensuring the needs of the children are met. I pass on information to my colleagues in order that we can all have a better understanding of a child’s wants and needs. It is important that individual roles and responsibilities are defined and understood in order that as adults we can support each other and parents/ carers are aware of who they should speak to regarding specific concerns. When communicating with children we need to express ourselves clearly, using appropriate spoken language and warm body language placing ourselves at the level of the child. In all cases we need to work towards a shared goal or outcome.
The ways in which I communicate: verbally with colleagues, participate in staff meetings, training and meetings with my line manager.
The ways in which I can be an effective communicator: Listening and maintaining eye contact, portraying a relaxed body language, using language that is

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